Employee Engagement: Business Improvement Techniques (BIT) NMI - PowerPoint PPT Presentation

Seagate Technology Employee Engagement: Business Improvement Techniques (BIT) NMI Conference September 30 th 2015

STST BE MFG Strategy  Seagate Springtown over it’s ~ 20 years existence has consistently driven innovative automated systems that has resulted in an ever-changing role for our operators. With our operators being our competitive advantage we recognise the necessity of continually enhancing their role to ensure engagement and high morale  Heads, Hands, Heart  In addition, we recognise that STST’s goal of World Class Manufacturing facility necessitates an engaged, highly motivated and agile workforce  Goal is to build a facilitating environment that will seek to invest in our operators with a view to making them feel more fulfilled, challenged and valued  Prepare our Management Team to have the necessary competencies to enhance the culture and assist in role modelling the desired behaviours Seagate Confidential

Business Excellence Goals FY16 Develop Grow Deliver Partner Seagate Confidential

Employee Engagement (Operator 2018) Seagate Confidential

Operator Vision 2018: Up-skilling of Our Operator Role  Seagate and Basic Supply Chain  Hard Drive Basics – including section on various disciplines (Vacuum, Photo, Plating, Test)  IT Literacy / STST Systems  Teamwork  Conflict Resolution  Business Improvement Techniques Training Level 2 & Level 3 One aspect of the training to enhance and up-skill our Operators Seagate Confidential

Business Improvement Techniques Training: NVQ Level 2 Requirements and Expectations  2 hour formal training sessions given by STST Subject Matter Experts: Basic Introduction to concepts  Unit 01: Complying with Statutory Regulations and Organizational Safety Requirements  Unit 02: Contributing to effective team working  Unit 03: Contributing to the application of Workplace Organization techniques  Unit 04: Contributing to the application of Continuous Improvement techniques (Kaizen)  Unit 05: Contributing to the development of Visual Management System  Unit 10: Contribute to the application of Problem Solving techniques (Seagate 8D training)  Learning will ultimately be through on-the-job training  Each trainee creates a personal knowledge portfolio which demonstrate evidence of expertise in all aspects of the syllabus  Participate in a Project / Business Improvement  All of the above internally validated by Internal Assessors and random sample validation by External Assessor (Engineering Training Council) Seagate Confidential

Business Improvement Techniques Course Modules NVQ Level 3 Requirements and Expectations Units:  Unit 01: Complying with Statutory Regulations and Organizational Safety Requirements  Unit 02: Leading Effective Teams  Unit 03: Applying Workplace Organization Techniques  Unit 04: Applying Continuous Improvement Techniques (Kaizen)  Unit 05: Developing Visual Management System  Unit 06: Creating Flexible Production and Manpower Systems  Unit 07: Carrying Out Problem Solving Activities (include Seagate 8D )  Unit 13: Applying Flow Process Analysis  Complete work associated project as part of evidence.  Undertake to complete project and Units in 12 week period.  Attend 1 day overview training on BIT programme with Engineering Training Council.  Attend 1 week in-house classroom training on Units  Familiarise yourself with contents of each assessment Unit.  Create project plan with completion timeframe to meet 12wk period.  Lead a project / business improvement, arrange meetings and input evidence for assessment. Seagate Confidential

The Story so Far……  NVQ Level 3 Programme started February 2013.  70 candidates have successfully received NVQ Level 3 certification.  Currently 16 trained assessors with NVQ Assessor Qualification on site  14 employees have successfully received NVQ Level 2 certification FY15  Received the VQ award 2014 at Stormont along with STST Training Dept  A number of employees promoted within STST with a level 3 qualification  Michael McLaughlin Process Engineering  Damian Campbell P.A. Lab  Brian Farren Process Engineering  Conor McCrossan Process Engineering  Damien McCauley Process Engineering  Johnathan Lynch Process Engineering  Robert Cooke Process Engineering Seagate Confidential 8

NVQ Business Improvement Techniques - Level 3 Project Title KLA Archer Rate Efficiency Improvements Problem Statement Unknown event causing KLA Archer tools to run slow for sustained periods causing build up of WIP and causing a possible factory constraint. Mission is to find root cause and eliminate problem. Team Members Project Leader: Michael Daly Sharon Feely Industrial Engineer Peter Deans Equipment Engineer Paul Healy Process Engineer Sean McClean Production Lead Seagate Confidential 9

NVQ Business Improvement Techniques - Level 3 Project Title Reduce Non-Value Added Pre Measurement from RD Qual Wafers ( Qual Monitor store) Problem Statement There is an unnecessary duplicate measurement pre & post QM store on RD Qual wafers resulting in unnecessary processing time on F5 tools. Project Leader : Paul Williamson Team Members Stephen Gillespie Q&M Co-ordinator James Alcorn Process Engineer Sean McCann Process Engineer Colin Mc Carney Process Engineer Darren Thomas Process Engineer Sharon Feely Industrial Engineer Dominic Concannon Master Black Belt Tina O’Donnell MES Seagate Confidential 10

NVQ Business Improvement Techniques - Level 3 Project Title Removing Non Value Added step at OCL1_VD Problem Statement The visual inspection post OCL1_VD is non-valued added as the operator cannot distinguish between a good quality wafer and a bad quality wafer Project Leader – Kevin Cassidy Team Members Joe Kelly Process Engineer Michael Canavan Industrial Engineer Sean Coyle NVQ Level 2 Candidate Jeslie Huelgo NVQ Level 2 Candidate Seagate Confidential 11

NVQ Business Improvement Techniques - Level 3 Project Title Reduce wait-time for Priority 1 wafers at VWR Ovens Problem Statement Priority1 wafers spend an excessive amount of time queuing at the VWR Ovens waiting to be loaded Project Leader: David Geddes Team Members Tina O’Donnell MES Robert Horner RD Lead Photograph here Joe Meenan RD Operator Joe Harkin Vacuum Operator Seagate Confidential 12