Deployment of caller location services in Sierra Leones 117 Ebola - PowerPoint PPT Presentation

Deployment of caller location services in Sierra Leone’s 117 Ebola Response Centre Peter Eyres | Leo Brown | Hana Rohan

Context eHealth Africa managing 117 delivery Netfuse supporting telecoms integration No emergency services / e911 capability

A call location / outcome API Need / Data Multiple data sources Audit & monitoring Ebola Response Inaccurate call centre records, Reporting to stakeholders, National Ebola Response Mobile network call detail Capacity planning, Call centre Centre reports - efficacy of records management. campaigns, early warning.

A call location / outcome API Solution Mobile network CDR call data JSON API Caller ID lat:long time stamp Synthesis Platform call outcome call duration address notes Call centre CRM software

A call location / outcome API Solution Mobile network CDR call data JSON API Caller ID lat:long time stamp Cell ID Synthesis Platform Cell ID call outcome locations call duration address notes Call centre CRM software

A call location / outcome API Solution

A call location / outcome API Challenges & Limitations Technological Organisational Institutional Variability in cell size, Chiefdom Communication across No formal institutions for level reporting, Not real time domains, communicating tech sharing of data, commercial limitations, matching tech to and legal implications problems

Increasing Granularity Need Temporal Temporal / Spatial Spatial Call routing Responder location Better reporting Routing of inbound calls to Tracking health workers, real Chiefdom level reporting different call centres based on time resource management, improves usefulness of data location of caller or caller ID performance improvement for public health projects

Increasing Granularity Solution if opted-in Location JSON API Services Caller ID; lat:long; Realtime API Synthesis time stamp; call Caller lat:long Mobile Platform outcome; call Caller ID Network duration; notes opt-in status Call Call Call Centre Centre Centre

Increasing Granularity Challenges & Limitations Technological Organisational Institutional Variable location accuracy, Greater range of Need for formal institutions, network / database stakeholders, c-level buy-in, data control more important, configuration errors more resources required legislation needed

Observations INSTITUTIONS E911 / 112 / 999 deployment ORGANISATIONS process NEEDS + SOLUTIONS

Observations INSTITUTIONS Nature of humanitarian ORGANISATIONS response NEEDS + SOLUTIONS

Observations INSTITUTIONS Need for early institutional ORGANISATIONS engagement NEEDS + SOLUTIONS

What next? How should we be responding to institutional vacuums? How can we effectively unlock the data in the network? What standards are needed for data sharing that protect people?

Peter Eyres peter@netfuse.org