DCWIC Workforce System Technical Assistance Call October 20, 2017
Welcome & Introduction Technical Assistance Team Diane Pabich Vanessa Rollins Interim Executive Director Policy Analyst DC Workforce Investment Council DC Workforce Investment Council Lauren Scott Anika Holmes WIOA Program Manager Workforce Intermediary Program Manager DC Workforce Investment Council DC Workforce Investment Council Guest Speaker: Tony Tseng Director, One-Stop Operator DC Workforce Investment Council
Session Agenda and Session Objectives Diane Pabich, Interim Executive Director DC Workforce Investment Council
Session Agenda and Objectives • Introduction of the District’s One-Stop Operator • Q+A session with Tony Tseng, Director, One-Stop Operator
Session Note – Q&A - All previously submitted questions will be answered on the call today - For anyone who did not submit questions in advance of today’s session, submit your questions in the chat box - Please include your name, organization, and program with your question - We will provide answers to all questions submitted today in the call summary
One-Stop Operator Regulatory requirements: • The DCWIC must select a One Stop Operator(s) to coordinate the local One Stop Service Delivery system activities in accordance with 20 CFR Part 678 Subpart D • At a minimum, the one-stop operator must coordinate the service delivery of required one-stop partners and service providers • Additional roles may be established
One-Stop Operator Grant Associates, Inc. • Grant Associates is a national workforce development company with over 20 years experience with One-Stop Career Centers, sector development, TANF, public housing and place-based, special populations, youth, workforce development technology, workforce intermediary, and consulting work • In 2016, Grant Associates helped connect 11,500 people to employment that generated close to $300 million in income for the residents and communities they served
One-Stop Operator Tony Tseng Director, One-Stop Operator • More than10 years of workforce development experience • Formerly the Deputy Director of the Queens One-Stop Career Center in New York City, the largest in the nation, overseeing operations, quality assurance, and staff training • Previously worked as an Account Manager connecting job seekers with employment • Also worked as a Job Developer for the Chinese-American Planning Council helping recent Chinese immigrants with job training and placement assistance
One-Stop Operator Roles/Responsibilities: • Coordinating service delivery within the one-stop system – General coordination of all One-Stop Center staff, partner staff and services within the center – Facilitating regular staff meetings for One-Stop Centers and partner employees – Monitoring all required MOUs, evaluating whether commitments made in the MOUs are honored, and reporting on MOU adherence – Connecting customers to appropriate programs – Marketing the District’s one-stop system by maximizing outreach and recruitment strategies to increase customer traffic and access to services
One-Stop Operator Roles/Responsibilities: • Assessing service delivery within the one-stop system − Tracking referrals and enrollments − Assisting with the development and analysis of key performance metrics for effectiveness in one-stop service delivery by identifying areas to target for continuous improvement − Tracking performance outcomes − Identifying gaps in service delivery and/or compliance − Evaluating whether one-stop center staff possesses the appropriate training, tools and equipment needed to carry out job functions − Reviewing semi-annual customer satisfaction feedback
One-Stop Operator Roles/Responsibilities: • Recommending best and proven practices for continuous improvement ‒ Strategies to fill any identified service gaps for meeting the needs of job-seekers and/or businesses ‒ Training and professional development opportunities ‒ Accessibility of the one-stop system to individuals with disabilities
One-Stop Operator Roles/Responsibilities: • The One-Stop Operator will not provide direct services to jobseeker or business customers; rather, the role is one of a coordinator of services similar to a “shopping mall manager” • C-A-R ‒ Coordination ‒ Assessment ‒ Recommendation
Department of Employment Services Roles/Responsibilities: • AJC Management – Certify each One-Stop Center – Manage daily operations for the facilities, i.e. leases, utilities, and other activities to support the centers – Establish full-time hours of operation – Make each DCAJC accessible to all jobseekers and employers consistent with Section 188 of WIOA and Section 504 of the Rehabilitation Act of 1973 – Lead provision of technological connectivity for partners/programs – Report data on services provided and outcomes • Service Provider ‒ Provide services in accordance with the Memorandum of Understanding
One-Stop Partners and Programs Department of Employment Services – Adult, Dislocated Worker, and Youth – Wagner-Peyser Act programs and activities – Local Veterans Outreach Program – Disabled Veterans Outreach Program – Trade Adjustment Assistance – Senior Community Service Employment Program (SCSEP) – Unemployment Insurance Programs Department of Disability Services ‒ Vocational Rehabilitation Program Office of the State Superintendent of Education ‒ Postsecondary career and technical education activities authorized under the Carl D. Perkins Career and Technical Education Act ‒ Adult Education and Literacy activities authorized under Title II
One-Stop Partners and Programs … continued Department of Human Services ‒ Employment and training activities carried out under the Community Services Block Grant ‒ Temporary Assistance for Needy Families Housing Authority ‒ Employment and training activities carried out by the Department of Housing and Urban Development Job Corps ‒ Job Corps Outreach activities University of the District of Columbia Community College Youth Build
One-Stop Operator Q +A Lauren Scott, WIOA Program Manager DC Workforce Investment Council
Q&A
Contact Information Tony Tseng Director, One-Stop Operator DC Workforce Investment Council tony.tseng@dc.gov
Workforce System Technical Assistance
Workforce Implementation Guidance Letters • WIGLs posted at http://dcworks.dc.gov/node/1202060 • To be notified of new WIGLs, email contact information to dcworks@dc.gov
TA Calls • Bi-monthly calls to provide workforce system guidance, TA, and updates • Audience: • Senior-level, mid-level, and frontline supervisors and staff involved with operation of the WIOA One-Stop system, performance reporting, activity by Eligible Training Providers, and the implementation of WIC policies and WIOA law • NOTE: TA call participation is mandatory for WIOA core partners and roll will be taken on the call. Please designate one person to represent your agency for each call • Department of Human Services • Department of Disability Services • University of the District of Columbia Community College • Department of Employment Services • Office of the State Superintendent for Education
TA Calls • Previously-submitted questions will be answered on each call • Questions submitted during calls will be addressed in call summaries • To be notified of upcoming TA calls, email contact information to dcworks@dc.gov
Upcoming TA Calls • December 5 Additional calls or activities may be added as necessary.
Contact Information Lauren Scott WIOA Program Manager DC Workforce Investment Council 202-715-2861 lauren.scott@dc.gov Please sign up for the DC WIC’s mailing lists by submitting your contact information to dcworks@dc.gov.
THANK YOU! We appreciate your interest and engagement and look forward to our continued work together!
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