DAWN Messaging: Communication is Everything Russell Peris Support Staff Manager Medication Management Services
DOHC in beautiful Palm Springs, CA • Integrated Managed Healthcare Organization • Pioneer Accountable Care Organization • Medication Management Services • Pharmacist managed clinics under established collaborative practice agreements Anticoagulation • • Diabetes • Hepatitis C • Coronary Artery Disease (CAD)
The Beginning: 2005 • Started with 6 employees • 450 anticoagulation patients • Second site to implement DAWN AC Version 7 • Email: primary departmental communication tool
Fast Forward: 2013 • 27 Employees • 3800 patients • Currently on DAWN AC Version 7.9 • Email: Problematic
Too Many Cooks in the Kitchen • Volume – 500 emails/day • Inefficient – Potential duplication of efforts • Server space limitations – Email box full – Box full notifications confusing
DAWN Messaging • Application within DAWN AC to facilitate communication • Benefits – No email – Types of messages are repetitive and can be grouped by type – Upon being accepted, the message is removed from the list avoiding repetitive work – Electronic tag of when and by whom the task was done
How it Works • Quick note is generated • Most recent note is included in the message • Categorized messages • Letters section • Support , Pharmacist, Supervisor Time, date, and • person stamped
DAWN Messaging Visibility • List view • Categorized • Support, Pharmacist, or Supervisor • Date/time: oldest on top • Type of message • Accessible • Viewable by all staff
DAWN Messaging Accountability • Staff completing the task sign off that it has been done • History maintains a record of who and when this task was completed • Other options • Rescheduling the task for the following day Resending the task • automatically • Marking this task as unsuccessful and/or undeliverable • Completion • No longer on the list view
DAWN Messaging Results • Significantly reduced email volume – No more full email boxes • Improved efficiency – No duplication of efforts – Happy Staff • Electronic Record – Accountability – Ability to educate on an individual basis
Communication is Everything! Questions?
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