Communications Across Cultures
padraig.mccabe@dcmlearning.ie
The phrase “Knowledge is power” is credited to Francis Beacon in 1571
Knowledge is ubiquitous
to invest & manage information through effective communications.
“Articulate our value add “ “Our value add is Articulation“
Our Technical Intelligence far outstrips our Interpersonal skills
We can fly to the Moon or to Mars
Seven C’s 1. Completeness 2. Concise 3. Consideration 4. Clarity 5. Concreteness 6. Courtesy 7. Correctness
the “ skills “ of communications • Speaking • Active Listening • Thinking • Non-Verbal
IN tentions when we communicate • Inspire • Intervene • Involve • Inform • Instruct • Instill • Influence • Infuse / Infect • Interest • Invigorate • Interrupt • Interpret • Interject • Investigate • Interview • Interact
How do we inspire ? how do we motivate ? how do we persuade ?
Vocabulary “ the body of words used in a particular language. ”
Dialect “a particular form of language that is unique to a specific region or social group”
Lexicon “the vocabulary of a person, language, or branch of knowledge”
Protocol “the accepted or established code of procedure or behaviour in any group, organisation or situation”
Etiquette “the customary code of polite behaviour among members of a particular society, profession, group or organisation"
Emotional INtelligence EI is the ability to understand and manage your own emotions , and those of the people around you. INfluence our INtentions
Emotional awareness is easy when it is obvious
Cultural Intelligence Cultural intelligence or cultural quotient (CQ) is a term used in business, education, government and academic research.
What is culture
How else are we different
MUSIC
LANGUAGES
GOVERNMENTS
POPULATION
RELIGIONS
NUMBERS / COLOURS
So how do you present a business card
Therefore all we need to do is Google Hofstede before we travel !
Is Hofstede’s Model sufficiently subtle ?
Consider some subtleties
What makes us the same
Intellectual IQ is fixed Emotional IQ can be nurtured Cultural IQ must first be understood Get to know your own CORE
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