Client Curriculum Presentation to STL-ODN Members & Guests, - PowerPoint PPT Presentation

St. Louis Organization Development Network Almost Home – Developing a Client Curriculum Presentation to STL-ODN Members & Guests, September 28, 2012 based on the Shawn T. Trares Graduate Student Award for research or community practice in organization development

STL-ODN Mission & Vision We serve our members and the OD profession by bringing OD to life. Leaders in St. Louis see OD as vital in building a thriving region. St. Louis Organization Development Network

STL-ODN Strategy Stay true to OD. • We are an OD organization grounded in the values and principles of our field. • We are firmly focused on serving the needs of OD practitioners while also welcoming connections with allied professionals and people exploring the field. Practice OD. • We are a member-driven organization, a forum for OD professionals to connect with each other, engage in dialogue, learn, and share. • We practice OD in all of the ways we engage. Increase the visibility and impact of OD. • We raise the profile of OD in our community by connecting with academia, non-profits, and businesses. • Our engagements in the community enable people to see, experience, and appreciate the value that OD offers. St. Louis Organization Development Network

2012 Awardees & Student Consultants Drew Kreienkamp Liam Ryan Nital Patel St. Louis Organization Development Network

Almost Home (AH) Almost Home inspires teenage mothers (ages 12-19) to create a better life for themselves and their children. Keys to Success • Education • Mental Health • Independent Living Skills • Parenting Skills http://www.almosthomestl.org/ St. Louis Organization Development Network

Entry and Contracting Goals : Build trust; transition from student role to consultant role; establish goals for the project Entry : Almost Home Executive Director, Rhonda Gray, desired a client tracking system to monitor client growth and development. Contracting : Spend maximum of 9 months focusing on the development of a tracking system St. Louis Organization Development Network

Entry and Contracting Outcome • Build(ing) trust (ongoing) • Transition roles (ongoing) • Establish goals (accomplished) Takeaways • Provide evidence of our knowledge and skills. • Differentiate from past grad students and consultants St. Louis Organization Development Network

Diagnosis Goal : At initial meeting, it was determined that AH required an electronic tracking system that could measure client outcomes. • We proceeded to research tracking system capabilities and assess client technology capabilities for implementation purposes St. Louis Organization Development Network

Diagnosis Reality : We need to collect more information about the organization and have dialogue with key members to properly diagnosis How : • Meetings discussing structure and functioning, as well as mission and vision • In depth interviews with key personnel • Role clarification • Asking Questions! St. Louis Organization Development Network

Diagnosis Outcomes : • Programs are in part dependent on availability of resources • Mission and vision alignment with Personnel • Better understanding of AH and Trust • Capacity building Takeaways: • The presenting problem is rarely the real issue – Re-contracting St. Louis Organization Development Network

Planning and Implementing Change Goal : Help clarify roles and provide feedback on workflow within executive team Goal : Action planning Outcome : AH Executive team was able to orient themselves to their roles and roles of other key stakeholders. This allowed us to move into the “changing” phase. St. Louis Organization Development Network

Planning and Implementing Change Goal : Develop a strategic approach to identify appropriate curriculum that is aligned with AH mission through desired competencies. Managing Change • Presenting the framework • Client embraced responsibility and accountability • Action Items • Bi/Weekly meetings St. Louis Organization Development Network

Planning and Implementing Change Outcomes : Learning Desired Mission Competencies Curriculum Objectives Behaviors Takeaways : • Break down a large project by manageable tasks • AH maintained long term vision and consequences of project • Importance of documentation St. Louis Organization Development Network

Evaluating • AH was responsible for the outcomes • AH Testimony • Currently client is negotiating with volunteers and volunteer organizations to fulfill program needs • Tangible Outcomes • AH desire to continue future work and collaboration • AH satisfaction survey St. Louis Organization Development Network

Overall Lessons Learned • We are facilitators, not the experts • Continuously asking for feedback and satisfaction with progress • At the end of each meeting, create actionable tasks for next meeting St. Louis Organization Development Network

A special thanks to all those that helped make this project a success! Rhonda Gray & Karrie Schranck (Almost Home) Dr. Michael Cristiani (Cristiani Consulting Group) Dr. Richard Harvey (SLU) St. Louis Organization Development Network Executive Team St. Louis Organization Development Network

Shawn T. Trares Graduate Student Award for research or community practice in organization development The Shawn T. Trares Graduate Student Award, is a competitive award named in honor of our late colleague, friend, and member of the OD community. This award was designed to provide financial support for one or more St. Louis area full-time graduate students enrolled in an accredited program to encourage professional development and the exchange of OD knowledge and practice within the local community. We are proud of the of talent and community service demonstrated by our first-time awardees – Drew, Nital, and Liam. Please join us in congratulating them! STL-ODN Executive Team St. Louis Organization Development Network