Cholula: Where to go? Rebecca Jing Liu
What’s Cholula? • Current positioning: The Flavorful Fire • Mid-level hotness, all about enhancing food flavors without overpowering them • Imported from Mexico
Problem Statement • How to convince consumers that the authentic Mexican hot sauce is better than those wannabes in the current U.S market?
Secondary Research Category Trend • Hot sauces’ performance has been steady, presenting opportunity for future growth • The expanding Hispanic population in U.S fuels a growing interest in Mexican food
Secondary Research Competitive Landscape • Cluttered markets • Direct competitors (with Mexican claim or communication elements): Tabasco, Tapatio • Indirect competitors (category leader): Frank’s, Texas Pete, Huy Fong Sriracha
Secondary Research Competitive Landscape
Consumer Research Methodologies • Secondary research on consumer behavior • Grocery store observation • Focus group • One-on-one blind taste test (26 participants) • Online survey specifically for Latinos (60 respondents)
Consumer Research Key Findings • People who are most likely to be heavy users of hot sauces are those who aren’t good at or particularly interested in cooking, but only use hot sauce to give their food a final kick on flavors. • Although more than half of the respondents claim they have a go-to brand for hot sauces, such loyalty may not be a real flavor attachment. Instead, it could be just force of habit or top-of-mind awareness. Therefore, most of them are open to new brands.
Consumer Research Key Findings • Consumers do believe that flavors are more important than the level of hotness. • Cholula’s “Mexican-ness” is well-reputed and recognized by Latinos participated in the research.
Positioning • Cholula is the only authentic Mexican hot sauce available in US market. • Competitive advantages: legitimac egitimacy and av availability ailability
Creative Brief • Who Who’s our tar s our target get? ? • Thomas, a senior college student who loves Mexican food. He rarely cooks due to his busy school/work schedules and when he cooks, he throws everything he has in the fridge in the pot and wait till it boils. He does love hot sauces – that’s how he guarantee flavors for his dishes. He’s not really loyal to any brand but normally he would just throw a bottle of Tabasco into the basket because a lot of other people around him use that. He doesn’t pay too much attention about the di ff erent brands in the store.
Creative Brief • What do they curr What do they curren entl tly think? y think? • Cholula what? Don’t all the hot sauces taste the same? • What What woul ould d we e wan ant them to think? t them to think? • Cholula is the hot sauce that makes your food Mexican. • Our singl Our single mos e most compelling pr t compelling promise? omise? • Cholula has the ability to transform any food on your plate into a true Mexican cuisine.
Creative Brief • Ho How do w do we mak e make it believ e it believabl able? e? • Cholula is created from an old Mexican recipe that features handpicked ingredients from Mexico – it’s authentically Mexican. • Consumer research shows that Latinos rated Cholula really high compared with any other hot sauces on the scale of being authentically Mexican.
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