Change Management Board Meeting March 19, 2008 Change Management - PowerPoint PPT Presentation

Change Management Board Meeting March 19, 2008 Change Management Board Meeting 1

Welcome and Introductions Steve Corbin, CMB Chairman March 19, 2008 Change Management Board Meeting 2

Change Management Board Time Item Lead Supporting Materials 8:30 – 8:35 Welcome and Introductions Corbin December 11, 2008 8:35 – 8:45 Previous Meeting Recap and Action Item Review Corbin Meeting Notes Change Management New CMB Member – Miami – Dade Expressway Process for the Deployment 8:45 – 9:00 Tillander Authority (Vote) of ITS in the State of Florida – Section 6 9:00 – 9:10 PPP Concessionaire Corbin CMB.ppt 9:10 – 9:25 District Configuration Updates Chang CMB.ppt 9:25 – 9:50 SunGuide Software Support Heller CMB.ppt 9:50 – 10:05 BREAK Issue No. 101 CMB.ppt, Using SunGuide Footprints 10:05 – 10:20 Heller Issue Review SunGuide Travel Times. Issue No. 503 Ballot, 95 Express Lanes SunGuide Software Requirements to Support 10:20 - 10:35 Chang deployment Concept of Release 3.1 I-95 Express (Vote) Operations 3 March 19, 2008 Change Management Board Meeting

Change Management Board Time Item Lead Supporting Materials Requirements to Support FL ATIS (Vote) SunGuide Software 10:35 – 11:05 Gaarder Ballot Statewide Standard Release 4.0 Event & Vehicle Type Lists (Vote) CMB.ppt, Tillander 11:05 – 11:20 SunGuide Software Response Plan Enhancement Tillander 2/20/08 Email 11:20- 11:30 Closing and Action Item Review Corbin 4 March 19, 2008 Change Management Board Meeting

Change Management Board Previous Meeting Recap and Action Item Review 5 March 19, 2008 Change Management Board Meeting

Previous Meeting Recap & Action Item Review  SwRI will check footprints 257 and 300 and provide additional instruction to the SunGuide Users Manual (SUM).  The Central Office will distribute the SunGuide clustering document to CMB members, SwRI and SunGuide User group for review and comments.  PBS&J will rework requirement DF004G4.  SwRI will provide a detailed scope for District 2 Video wall project ($14K)  District 4 will put together rules for combining messages on DMS signs. 6 March 19, 2008 Change Management Board Meeting

Change Management Board New CMB Member – Miami – Dade Expressway Authority Trey Tillander 7 March 19, 2008 Change Management Board Meeting

New CMB Member: MDX  D6 and MDX collocated at Miami RTMC on – 11/2/2007, for 24/5 Collocation – 12/1/2007, for 24/7 Collocation  FDOT and MDX fully executed SunGuide Software Sublicense Agreement on 1/28/08  FDOT and MDX fully executed SunGuide Software JPA on 1/28/08 – MDX contributed $500,000 to FDOT for use on SunGuide Software project – MDX will contribute funding annually for SunGuide Software support 8 March 19, 2008 Change Management Board Meeting

New CMB Member: MDX  Per Section 6 of CM Process , 7 out of 9 CMB votes required to approve MDX as voting member – Rule of thumb is if agency contributes funding to statewide initiative, they are eligible to become voting member  Approval raises board membership to 10 voting members – changes quorum – updates CM Process document 9 March 19, 2008 Change Management Board Meeting

New CMB Member: MDX  Discussion?  Vote 10 March 19, 2008 Change Management Board Meeting

Change Management Board PPP Concessionaire Steve Corbin 11 March 19, 2008 Change Management Board Meeting

Change Management Board District Configuration Update David Chang 12 March 19, 2008 Change Management Board Meeting

District Configuration Update  Increase of SunGuide Users: – FY06, 3 users; – FY07, 6 users; – FY08, 8 users; – FY09, 10 users; and – FY10, 12+ users  Summary of SunGuide Usage by District, including: – Release by Subsystem – COTS Software to support SunGuide: • Oracle Version, Database License #, Add-on License # • Windows Version, Clustering. 13 March 19, 2008 Change Management Board Meeting

District Configuration Update  Support budgeting, planning, and software maintenance support.  District provide update to CO when there is update.  As a resource for Districts.  Present update at every CMB. 14 March 19, 2008 Change Management Board Meeting

Change Management Board SunGuide Software Support Robert Heller 15 March 19, 2008 Change Management Board Meeting

SunGuide Support  Current budgeted – 1 FTE in Florida – PM, SPM levels – SA support 0.5 FTE + 24x7 support line  Florida staff – TERL based – On-site in districts – Footprints resolution  San Antonio support – Support phone line 210-522-6883 – Non-release related PM activities – Footprints resolution 16 March 19, 2008 Change Management Board Meeting

Phone Response Severity Level Critical Prevents operation of SunGuide software Major Prevents operation of a part of SunGuide software Minor Compensated through manual operation or does not impact operation Enhancements Improvements that can be included in next release 17 March 19, 2008 Change Management Board Meeting

Phone Support Initial Response Time Initial response time  Level 1 1 hour Level 2 14 hour Level 3 61 hour Mapping problems to response times  Critical Level 1 Level 1 if “business hours” Major Level 2 if outside “business hours” Level 2 if “business hours” Minor Level 3 if outside “business hours” “business hours:” M -F 7AM to 6 PM Eastern excl holidays 18 March 19, 2008 Change Management Board Meeting

Footprints  Footprints – Commercial issue tracking tool – Authorized users only  When a “customer” enters a footprints issue – Email sent to SwRI (Clauss, Packard, Iruegas) – Email sent to FDOT (Tillander)  New issues – Past reviewed several times / week – Future at least once / day 19 March 19, 2008 Change Management Board Meeting

Footprints Login 20 March 19, 2008 Change Management Board Meeting

Footprints Login Text To contact the SwRI SunGuide TM Software support staff call: 210-522-6883. There are three levels of response times: level 1 (1 hour response for critical problems), level 2 (14 hours response for major problems) and level 3 (61 hour response for minor problems). After the initial response, SwRI reviews each Footprints issue at least once per week. 21 March 19, 2008 Change Management Board Meeting

Support Line vs Footprints  Response times – Support line has stated response times – Footprints does not  If problem is impacting operations – Call the support line – Then enter footprints 22 March 19, 2008 Change Management Board Meeting

Change Management Board BREAK 23 March 19, 2008 Change Management Board Meeting

Change Management Board Review SunGuide TM Footprints issues Robert Heller 24 March 19, 2008 Change Management Board Meeting

Footprints Issues Status NEW OPEN CLOSED TOTAL Mar-08 17 126 421 547 Feb-08 94 125 405 530 Jan-08 74 104 332 436 Dec-07 10 91 271 362 Nov-07 25 90 262 352 Oct-07 29 77 250 327 Sep-07 11 68 230 298 Aug-07 21 67 220 287 Jul-07 34 58 208 266 Jun-07 22 49 183 232 May-07 20 40 170 210 Apr-07 37 37 153 190 25 Change Management Board Meeting March 19, 2007

11/1/2005 Change Management Board Meeting 100 200 300 400 500 600 12/1/2005 0 1/1/2006 2/1/2006 All Issues -- Total vs Open 3/1/2006 4/1/2006 5/1/2006 6/1/2006 7/1/2006 8/1/2006 December 11, 2007 9/1/2006 10/1/2006 11/1/2006 12/1/2006 1/1/2007 2/1/2007 3/1/2007 4/1/2007 5/1/2007 6/1/2007 7/1/2007 8/1/2007 9/1/2007 10/1/2007 11/1/2007 12/1/2007 1/1/2008 2/1/2008 3/1/2008 26

Critical Failures – Total vs Open 30 25 20 15 10 5 0 11/1/2005 12/1/2005 1/1/2006 2/1/2006 3/1/2006 4/1/2006 5/1/2006 6/1/2006 7/1/2006 8/1/2006 9/1/2006 10/1/2006 11/1/2006 12/1/2006 1/1/2007 2/1/2007 3/1/2007 4/1/2007 5/1/2007 6/1/2007 7/1/2007 8/1/2007 9/1/2007 10/1/2007 11/1/2007 12/1/2007 1/1/2008 2/1/2008 3/1/2008 27 Change Management Board Meeting December 11, 2007

Failures – Total vs Open 160 140 120 100 80 60 40 20 0 11/1/2005 12/1/2005 1/1/2006 2/1/2006 3/1/2006 4/1/2006 5/1/2006 6/1/2006 7/1/2006 8/1/2006 9/1/2006 10/1/2006 11/1/2006 12/1/2006 1/1/2007 2/1/2007 3/1/2007 4/1/2007 5/1/2007 6/1/2007 7/1/2007 8/1/2007 9/1/2007 10/1/2007 11/1/2007 12/1/2007 1/1/2008 2/1/2008 3/1/2008 28 Change Management Board Meeting December 11, 2007

Bugs – Total vs Open 300 250 200 150 100 50 0 1/1/2006 2/1/2006 3/1/2006 4/1/2006 5/1/2006 6/1/2006 7/1/2006 8/1/2006 9/1/2006 1/1/2007 2/1/2007 3/1/2007 4/1/2007 5/1/2007 6/1/2007 7/1/2007 8/1/2007 9/1/2007 1/1/2008 2/1/2008 3/1/2008 11/1/2005 12/1/2005 10/1/2006 11/1/2006 12/1/2006 10/1/2007 11/1/2007 12/1/2007 29 Change Management Board Meeting December 11, 2007

Enhancements – Total vs Open 140 120 100 80 60 40 20 0 11/1/2005 12/1/2005 1/1/2006 2/1/2006 3/1/2006 4/1/2006 5/1/2006 6/1/2006 7/1/2006 8/1/2006 9/1/2006 10/1/2006 11/1/2006 12/1/2006 1/1/2007 2/1/2007 3/1/2007 4/1/2007 5/1/2007 6/1/2007 7/1/2007 8/1/2007 9/1/2007 10/1/2007 11/1/2007 12/1/2007 1/1/2008 2/1/2008 3/1/2008 30 Change Management Board Meeting December 11, 2007