Cautions About the Data Only Customer Facing services were requested - PowerPoint PPT Presentation

Cautions About the Data Ø Only “Customer Facing” services were requested initially, it was later expanded, some include both and others don’t Ø Understanding of what constitutes an IT Service varied Ø Many services were mapped to multiple generics, a primary was not identified Ø “FTEs to Support” and “Annual Budget” are rough estimates Ø Many services support more than one mission (Ex: both Teaching and Learning as well as Research) 1

Agenda Ø Background and Objectives Ø Service Categories Ø Summary of Findings Ø Cautions About the Data Ø Reports and Graphs Ø Database and User Interface Ø Q & A 2

Reports and Graphs 3

Reports and Graphs Service Users for 20 Most Common Generic Services Endpoint Management/Device Support Help Desk Line of Business Application Application Design/Development Application Deployment/Management Consulting and Advising Audio Visual Support Printing Services File Share Website Content Development/Maintenance Security - Monitoring Website Hosting Backup/Recovery Network Management Specialized Need Software Server and Infrastructure Management Equipment Circulation or Rental Application Maintenance/Support Access Management Domain Consulting 0 50 100 150 200 Number of Service Offerings One Div/Dept. Multiple Divs/Depts Campus External/Unknown 4

Reports and Graphs Service Users for 20 Most Common Generic Services Endpoint Management/Device Support Help Desk Line of Business Application Application Design/Development Application Deployment/Management Consulting and Advising Audio Visual Support Printing Services File Share Website Content Development/Maintenance Security - Monitoring Website Hosting Backup/Recovery Network Management Specialized Need Software Server and Infrastructure Management Equipment Circulation or Rental Application Maintenance/Support Access Management Domain Consulting 0 20 40 60 80 100 Percent of Service Offerings One Div/Dept. Multiple Divs/Depts Campus External/Unknown 5

Reports and Graphs 6

Reports and Graphs 7

Reports and Graphs 8

Reports and Graphs 9

Reports and Graphs 10

Reports and Graphs 11

Agenda Ø Background and Objectives Ø Service Categories Ø Summary of Findings Ø Cautions About the Data Ø Reports and Graphs Ø Database and User Interface Ø Q & A 12

Database and User Interface 13

IT Service Inventory Categorization Phase – Questions? 14