Building Sustainable Educator & Employer partnerships: Translating Education and Research to ensure Sustainable Quality Management Practices Dr. Ann Ledwith (ann.ledwith@ul.ie) Dr. John F Noonan (john.noonan@ul.ie) Dr. Rosemary Joan Gowran (rosie.gowran@ul.ie)
Launched in November 2015
SOLA In Irish meaning ‘Success’ Vision An Ireland where everyone has the support and confidence to reach their full potential. Mission To empower and sustain individuals and organisations in the community, voluntary and disability sector by engaging in research, education and training to embed a culture of quality and excellence through proven governance and sustainable quality systems.
Scope Sustainable Quality is continuously and effectively meeting and exceeding the needs of all stakeholders in the community, voluntary and disability sector. The Centre of Excellence is committed to building sustainable communities of practice and service provision with appropriate governance and sustainable quality systems within the changing social, economic and political context.
Historical Development • The success of undergraduate and postgraduate education and research courses in Quality Management (in operation since autumn 2011, delivered by UL/DFI) • Recent Innovation and Problem Solving courses, which have been designed specifically to examine current thinking and develop new approaches to issues concerning the community, voluntary and disability sector. • Of particular interest is the engagement of the community with what are often perceived as “manufacturing concepts” such as Lean and Six Sigma.
Autumn 2011- Spring 2016 Quality Management & Innovation Management • 66 Organisations completed Progression • 6 Specialist Diploma in Lean Quality Management • 1 MSc. in Strategic Management Lean Six Sigma Systems
Course Impact Examples from 2015 • Headways DMAIC Application: New client waiting time reduced from 60 to 30 Days • St Gabriel’s School & Respite Centre (Limerick) Quality Function Deployment Application meets needs of residents more accurately in 5 Bed Respite Centre Design
Research Project Examples Addressing inadequacies in the Garda vetting system • Would you like more time to spend on what matters? • Using the PQASSO Quality management System (QMS) to simplify • compliance to the HIQA national standards Improving the processes involved in the PQASSO Champions • Network Improve the current process of gathering evidence when • implementing PQASSO, the most widely used Quality Management System (QMS) for community and voluntary sector organisations. Implementing Lean Systems across the Disability Federation of • Ireland’s affiliated membership.
The Future: Making Best Practice Common Practice UL/DFI: Learn Try Apply (& Qualify) Quality Innovation Problem Solving: Management: Management: Translating creativity Theories, Standards Developing and analysis into and Practices for the Structured Creativity practical solutions to Community and for Processes and service Challenges Voluntary Services for the for the Community Organisations Community and and Voluntary Voluntary Organisations Organisations Certificate in Service Quality and Outcome Development for the Community and Voluntary Sector 9
Going forward this Centre of Excellence for Sustainable Quality will: Research current practice and identify unmet needs • Develop plans and programmes to implement sustainable quality • Provide education, training and networking • Facilitate on-going engagement between stakeholders • Contribute to public debate and future policy development •
Thank you! Any Questions? 11
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