Public We are keen to discuss our IS Strategy with any interested BSC Parties. If you would like to discuss please contact Chris Braley, chris.braley@elexon.co.uk, 07551124612 BSC Panel ELEXON I nformation Systems Strategy briefing Chris Rowell and Chris Braley 13 November 2014
Aim and content of the session ■ ELEXON has produced an IS Strategy for taking forward the BSC Systems. This reflects: – the status of our aging systems – the changes that are projected for the market and the BSC – the capabilities of current technologies ■ Fundamental to any transformation and central to any IS Strategy is the need to maintain operational integrity of settlement ■ The aim of this session is to: – Share the current work with the Panel, highlighting where Panel input would be required – Discuss the Panel’s thoughts on the IS Strategy If the Panel have any questions in the meantime please contact Chris Braley, chris.braley@elexon.co.uk, 07551124612 2 BSC Panel– IS Strategy Briefing November 2014
I S Strategy process Target State The Road Map Current State We discussed and agreed the Future State We reviewed the roadmap to achieve the We discussed and agreed the Current state Vision for ELEXON’s services and the transition to Target State and the next steps assessment. capabilities required to support this. to refine the road map and prepare for transformation IS Drivers Future State Vision for Services Road Map v1.0 TARGET Operational risk 2020 Thought Leadership / Analytical & Modelling Service BSC Secretariat & Customer Support Wave 4 Direct Develop modelling capability to show future impacts on the market. Create a Administration Service joined up approach across the organisation and collaborate where appropriate to Service Produce a single source address skills gaps and keep abreast of latest thinking and approaches. for all contact and Value for money company profile Wave 3 information. Associate Change Service Assurance Service all customer queries Establish a consistent approach to Move to a holistic approach of all BSC with a customer profile Manage tracking, planning and managing all Parties compliance with the code. to enable the delivery Wave 2 Training Service changes. Develop modelling Produce live data on compliance and of a more joined up capability to predict the impact of deliver the ability to take action to customer service Flexibility future changes on the BSC. improve the performance of Settlements. approach. Use customer insight to Wave 1 drive continuous improvement to Manage Entry / Exit Service Settlement Service services. Develop Develop a streamlined online Integrate the service end to end across data better tools to enable and guided process with capture, imbalance calculation, calculating prices Dispute 2014 - 2015 Customer experience Service the provision of best in intelligent data capture, and invoicing and billing. Deliver quick and cost Execute class market advice validation and progress tracking. effective implementation of BSC changes. Increase whilst maintaining Enable more self service. users’ visibility of base data used for settlement independence. Enable better explanations of Reporting & Data Service the code to be Introduce a flexible platform to allow ELEXON/BSC Parties to extract the information they want, when they want in the accessed by customers. Market leadership format that they want. Automate and standardise reports where needed and provide analysis tools to interpret data and trends. Current Service Issues Next Stage Plan Capabilities to Support Future Services 2014 2015 Jul Aug Sep Oct Nov Dec Jan Feb Mar 9.6 Contract Structure Legacy Procurement Procurement Review (ongoing) Strategy Approved Direct BSC Secretariat & Administration Thought Leadership Procurement Preparation Legacy Procurement Service Analytical & Modelling Service Market Test Transformation Services Procurement Customer Support Service Preparation Transformation Services Pre-procurement Preparation Products and providers Transformation Architecture Analysis Agreed Procurement Strategy Approved Develop Blueprint (Architecture, Operating Model, Organisation) Blueprint iApproved Manage Change Service Training Service Assurance Service Changes Confirm BSC & CSD impacts on Identify Process Only Changes (non-technology BSC Develop BSC Change Strategy CS OR transformational change related) Management Programme Programme Programme Planning Plan in place Budget Round Starts CS OR CR Settlement Service CS OR CR Programme Business Manage Entry / Build Transformation Dispute Change Capability Case Approved Calculate Manage Execute Exit Determine IS Strategy Approved Adopt Transformational Service Collect Data Price & I nvoicing & CS OR A A Method Service I mbalance Costs Billing Transformation BPR Phase 1 BPR Phase 1 (Pilot) BPR Phase 2-& 3 Delivered Service Reporting & Data Service CS CS OR A New BMRS Phase 1 Delivered New BMRS Phase 2 8.3 Improve Assurance Compliance Confirm Thought Leadership Common Strategy Processes (on going) 3 BSC Panel– IS Strategy Briefing November 2014
Traditional BSC services / systems diagrams Our processes are more generic than our language suggests ! Keeping it bespoke drives costs upwards. Nat Grid & ELEXON Existing BSC Dist Bus Staff Parties & SPs Potential BSC Ofgem & BSC Parties / Service DECC Panel Providers (SPs) 4 BSC Panel– IS Strategy Briefing November 2014
ELEXON’s business – what we do This is our simpler view of ELEXON’s processes 5 BSC Panel– IS Strategy Briefing November 2014
ELEXON’s Core Services This is our view of what the customer sees Customer Support Service Provide back office functions to support ELEXON’s business but DO NOT provide services to our customers 6 BSC Panel– IS Strategy Briefing November 2014
What is driving our I S Strategy? This slide shows the key business drivers and target audience. In designing the future we need your input. Threats & Op por tunities User Needs ELEXON External Staff – Exec - Board Market Changes IS Strategy Nat Grid & • Systems Technology Dist Bus • To Be Processes • CHANGE People BPO Operational Efficiency BMRS Internal As Is Ofgem & BPR DECC Contract Expiry Aging Systems Service Existing/ Potential BSC Panel Providers BSC Parties 7 BSC Panel– IS Strategy Briefing November 2014
What are the I S drivers In considering how to take forward the IS estate we have consolidated the key drivers and considered how well the IS estate meets these today and why and how it should address these drivers in the future. Minimising risk of process Operational Risk failure and data quality issues Customer Maximising accessibility to data right combination and simplifying processes Experience = customer satisfaction Maximising speed and Flexibility minimising cost of introducing new services and functionality Economy & Efficiency of Value for money operating the service Enabling us to explore new Market Leadership ideas 8 BSC Panel– IS Strategy Briefing November 2014
I ssues in as-is estate driving change We have captured the issues for each service and categorised them in terms of the IS drivers discussed on the previous page. Once the issues were grouped together we gave the service an overall RAG (red, amber, green) status based on the overall impact of these issues on the service in qualitative terms, and by the perceived opportunity for improvement. The diagram below summarizes this analysis. VM Direct Thought Leadership BSC Secretariat & Administration OR Service Analytical & Modelling Service ML Customer Support Service Manage Change Service Training Service Assurance Service OR VM VM CE F OR F ML ML CE OR CE F VM ML F OR CE OR F CE OR F Settlement Service Manage Dispute Calculate Manage Execute OR Registration Collect Determine Entry/ Exit Service Price & I nvoicing & Service Data I mbalance F Service ML Costs Billing CE Reporting & Data Service F VM ML CE OR I ssues IS Transformation work a priority Value for Money Customer Experience VM CE IS Transformation work required Operational Risk Flexibility OR F ML Market Leadership No significant IS Impact 9 BSC Panel– IS Strategy Briefing November 2014
Target State Requirements by Service To understand what the future might look like we detailed out the issues of each service at a high level and understood the capabilities and technology needed to address them. Below is an example of the Reporting and Data service. An overview of the target for all future services is provided in the next slide. A description for the Outlook for a service An overall description of the future service and how it will be different and the areas of focus for its improvement EXAMPLE A summary of the issues currently encountered in the operation of the service High level requirements for a service in the future state Main changes in capabilities and technical enablers required to implement the future state requirements 10 BSC Panel– IS Strategy Briefing November 2014
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