Brooklinen LAUNCHING A POP-UP STORE IN 4 WEEKS COMPANY Brooklinen INDUSTRY Home Goods CHALLENGE HEADQUARTERS Julia and the ops team at Brooklinen were tasked with New York, NY a near-impossible initiative of launching their Soho pop-up store in 4 weeks in time for their busy holiday FOUNDED 2014 season. COMPANY SIZE 11-50 Employees https://www.brooklinen.com www.stitchlabs.com
Brooklinen LAUNCHING A POP-UP STORE IN 4 WEEKS SOLUTION: Stitch aims to be much more than a technology solution, and rather a partner in every customers operations. Our success managers “Raana, our CSM acts as another Brooklinen were able to help the BL team figure out how to operationalize the ops team member…she has this unique ability launch of their pop-up through consultative services and functional to take all of our ambitions and all of the workflows. challenges we are experiencing and interpret them into functional workflows.” FEATURES USED: Stitch extended services – Julia Babina, Director of Operations at RESULT: The Brooklinen team, along with our dedicated CSM, was able to Brooklinen successfully launch their pop-up store in Soho just in time for the holiday rush, without compromising on critical brand experience elements like Full Case Study > buy in store, ship to home, and mimicking their online shopping experience in-store. www.stitchlabs.com
Sunski ACHIEVING 20% WHOLESALE CHANNEL GROWTH COMPANY Sunski CHALLENGE INDUSTRY Eyewear At the beginning of the year, Sunski — along with their investors — set a growth goal of 30% for their HEADQUARTERS wholesale channels, both in terms of number of San Francisco, CA accounts and revenue size for each account. With the FOUNDED teams previous process of manual inventory 2012 management, this would not be possible with their one-person operations team. COMPANY SIZE 11-50 Employees http://www.sunski.com www.stitchlabs.com
Sunski ACHIEVING 20% WHOLESALE CHANNEL GROWTH SOLUTION: Stitch integrates with each of Sunski’s sales channels and including their wholesale ecomm store ‘The Cabana’ and their NuOrder wholesale platform to consolidate inventory and order data into one “It was a pretty tall order based on the capacity of central location. the company. But having investors, we have to be able to show growth. I’m not worried, though. I’m FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL confident we have the right set up with Stitch as integrations the central hub.” RESULT: Centralizing all of Sunski’s inventory across their D2C and – Grand Mahan, Head Of Sales Operations | Sunski wholesale channels has given the one-man operations team enough visibility and control to achieve 20% of their 30% growth goal within a few short months into the year. www.stitchlabs.com
Sunski CUTTING INVENTORY MANAGEMENT TIME BY OVER 60% COMPANY Sunski INDUSTRY Eyewear CHALLENGE With rapidly increasing number of SKUs, multiple HEADQUARTERS sales channels, and unforgiving growth goals, Sunski’s San Francisco, CA one-man operations team quickly found that manually FOUNDED managing inventory was a huge bottleneck to their 2012 ability to grow and scale. COMPANY SIZE 11-50 Employees http://www.sunski.com www.stitchlabs.com
Sunski CUTTING INVENTORY MANAGEMENT TIME BY OVER 60% SOLUTION: Stitch serves as Sunski’s operational hub, integrating both Shopify ecomm stores, NuOrder, Amazon, and two 3PL partners for a “I have no reserves on what we’re gonna be able holistic view of Sunski’s inventory. to accomplish, which is total world domination FEATURES USED: Multi-channel selling, Centralized Inventory, 3PL for the eyewear brand. That’s what we want, and integrations we know we can do it with Stitch.” RESULT: Since implementing Stitch, Sunski was able to cut time spent on – Grand Mahan, Head Of Sales Operations | Sunski inventory and order management by more than 60% during the height of busy seasons from 5 hours a week to 1-2 hours. www.stitchlabs.com
Sunski IMPLEMENTING A NEW 3PL IN JUST 2 WEEKS COMPANY Sunski INDUSTRY Eyewear CHALLENGE HEADQUARTERS The Sunski team was looking to implement a second San Francisco, CA 3PL partner to handle all of their D2C orders. However, implementing and onboarding a new 3PL FOUNDED 2012 partner typically is a lengthy process. COMPANY SIZE 11-50 Employees http://www.sunski.com www.stitchlabs.com
Sunski IMPLEMENTING A NEW 3PL IN JUST 2 WEEKS SOLUTION: Stitch offers proprietary, native 3PL integration services that “I know if we went to some other massive ERP, allow brands to implement and onboard a new 3PL partner at a fraction of we would never get that kind of consideration… the time compared to industry standard integrations. Stitch truly gives us the omnichannel capability FEATURES USED: Proprietary, native 3PL integration with Ruby Has. and flexibility we needed in order to be Consultative services for recommendations & introductions to partners. successful. I’m not worried about maxing out an antiquated system.” RESULT: Sunski was able to implement 3PL partner Ruby Has in just two weeks — a drastically faster timeline than average 3PL implementations, – Grand Mahan, Head Of Sales Operations | Sunski which typically takes 5-8 weeks. www.stitchlabs.com
THINX TAKING ON INTERNATIONAL WAREHOUSE EXPANSION COMPANY THINX CHALLENGE INDUSTRY Health & Wellness THINX works with a US 3PL partner, but wanted to set up an initial workflow of routing and fulfilling a HEADQUARTERS portion of international orders directly from their Sri New York, NY Lankan manufacturer to save on shipping costs and FOUNDED delivery times. They needed a solution that could do 2014 this quickly and without heavy investment of resources to test this new workflow. COMPANY SIZE 50-100 Employees www.shethinx.com www.stitchlabs.com
THINX TAKING ON INTERNATIONAL WAREHOUSE EXPANSION SOLUTION: Stitch can set up custom integration with ease to allow for “We’re trying to be lean and do things smart flexibility in the future to add and remove additional warehouses. Stitch also supports custom routing logic for each new fulfillment location. as opposed to with brute force. That was the biggest reason we got Stitch.” FEATURES USED: 3PL integrations, API integration, Advanced Order Routing Logistics – Dan Wang, Senior Director of Operations | THINX RESULT: Stitch was able to set this integration up + implementation of all Full Case Study > other workflows in THINX's operations and logistics in just 6 weeks — a drastically shorter timeline compared to industry standards. www.stitchlabs.com
THINX FINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING COMPANY THINX INDUSTRY Health & Wellness CHALLENGE HEADQUARTERS The THINX team had previously tried pre-orders and New York, NY bundles as a merchandising technique, but dismissed the tactic due to it being too large of an operational FOUNDED 2014 expenditure in order management and fulfillment. COMPANY SIZE 50-100 Employees www.shethinx.com www.stitchlabs.com
THINX FINDING NEW PROFIT OPPORTUNITIES THROUGH MERCHANDISING SOLUTION: Stitch offers automated pre-order management that auto-splits pre-order items from immediately fulfillable items in individual “Stitch met our key multi-warehousing needs sales orders for faster, automated fulfillment. Stitch also offers exploded for our plans to expand globally, but we also bundles to allow the team to quickly create and test bundles without now have the tools to do so much more that setting aside reserve stock. we didn’t think was possible. We’re excited to leverage that.” FEATURES USED: Automated Pre-order Logistics, Exploded Bundles, Advanced Order Management – Dan Wang, Senior Director of Operations | THINX RESULT: While the THINX team was in search of a narrow solution for their international warehouse expansion plans, Stitch was able to offer a Full Case Study > wider range of capabilities around merchandising and order management that the team can now leverage to increase profit opportunities. www.stitchlabs.com
Peak Design BACKORDER MANAGEMENT FOR BETTER CUSTOMER EXPERIENCE COMPANY Peak Design CHALLENGE INDUSTRY Luxury Camera Bags & Accessories As a popular brand that also maintains lean inventory across warehouses to improve cash flow, Peak Design HEADQUARTERS often has several items on backorder. When a San Francisco, CA customer order contained a backorder, they would FOUNDED either have to manually split the order to partially 2011 fulfill the other in-stock items, or hold the entire order until the backordered item was back in-stock. COMPANY SIZE 11-50 Employees www.peakdesign.com www.stitchlabs.com
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