British Sign Language (BSL) Interpreting and Language Translation review Karen Derrick, Planned Care Commissioning NHS Camden Clinical Commissioning Group
Camden Interpreting Provision Camden is committed to ensuring all Camden Residents have high quality, cost effective access to interpreting support that matches their needs A review has been undertaken to assess current services This presentation outlines proposals for changes to interpreting support
Demand in Camden Background Ethnic Density by Ward • 34% of residents are from black or minority ethnic groups • In every ward 20% are from black and minority ethnic groups • The top 5 languages supported are: Bengali 69% Spanish 3% Arabic 8% Somali 2% Farsi 5% • 2018/19 Camden spend on all primary care interpreting support was £410k • Over 8,000 face-to-face appointments were made in 2018/19
Current Provision Across NCL Camden Spoken Language • 96% of activity is face-to-face and 4% telephone • In 2018/19 interpreter supported clinics were introduced for high use practices Sign Language • Face-to-face support only. • Cost for a BSL interpreter is £160 per session Other NCL CCG Provision Spoken Language • Barnet, Enfield and Haringey use telephone support for routine appointments and Face to Face for complex issues Sign Language • Barnet, Enfield and Haringey provide have introduced video conferencing for routine appointments
Proposed new models BSL Interpreting Support Complex criteria • Vulnerable children and adults • Complex consultation • More than 1 clinician involved in consultation • Mental health • Organ/tissue donation • Form completion • Discussing severe cancer • Delivering bad news Spoken language Interpreting Support
Example of how the new model could work
BSL: engagement approach Online Survey Age UK Camden Camden Carers Service Camden CCG Public Website & Social Media Camden Disability Action Camden General Practices Camden General Practice PPG members CPPEG Healthwatch Camden London Borough Camden - Deaf Service User Group Royal Association for Deaf People Voluntary Action Camden (VAC) Public Website and Social Media Public Meeting (inc. video demonstration): Thursday 20 th February, 5.30pm – 7.00pm, Greenwood Place
Language Translation: engagement approach Online Survey Africa Advocacy Foundation African Health Forum Afro Congolese Women & Youth Al Rahman Mosque and Community Centre Bengali Women's Health Project Benglai Workers Association British Somali Community Camden Carers Service Camden Faith Leaders Forum Camden LGBT Forum Chinese Community Centre Coronerstone Church Eritrean Community in the UK Ethiopian Welfare Association Healthwatch Camden Hopscotch Asian Women's Centre Iranian & Kurdish Women’s Rights Org’ Kentish Town Baitul Aman Mosque Kings Cross Mosque Kurdish Community Association Latin American House Learning Centre Lightformation Mission Sante Refugee Project Somali Cultural Centre Somers Town Bengali Cultural Association Somers Town Islamic Cultural/Educ Centre St Pancras Refugee Centre Sudan Womens Association Voluntary Action Camden Public website / social media Public Meetings (inc. video demonstration): Wednesday 12 th February, 5.30pm to 7.00pm, James Wigg Practice Thursday 20 th February, 1.30pm to 3.00pm, St Pancras and Somers Town Living Centre
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