BOROUGH OFFICER LIASION GROUP HEALTH EMERCENCY BADGE REVIEW
Health Sector Response • Survey release date: Thursday 13 December 2018 • Survey emailed to 732 current HEB users • Placed in NHS England (London) and the Health London Partnership newsletters and bulletins to reach a wider audience • 240 Health Sector professionals completed the survey • The results…
How would you rate your understanding of the Health Emergency Badge Scheme in terms of: Reason, Rules and the Application process. 11.01% POOR 10.17% 2.54% 24.58% AVERAGE 24.15% 13.98% 64.41% 65.68% GOOD 83.47% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% The rules governing the use of the badge The application process The reason for the scheme
Who responded to our questionnaire UNSURE 6 SELF 20 MIDWIFE 4 DR/GP 10 DISTRICT NURSE 9 DIRECTOR 4 CONSULTANT 3 MATRON 9 CLINICAL LEAD 4 NURSE 15 CHIEF MEDICAL TECHNOLOGIST 1 MANAGER 93 ADMIN 62 0 10 20 30 40 50 60 70 80 90 100
Please rate your experience of applying for a Health Emergency Badge 26.58% VERY GOOD GOOD 41.44% AVERAGE 19.37% POOR 7.21% 5.40% VERY POOR 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%
How can we improve our service? MORE PER PRACTICE 2 DUPLICATE APPLICATIONS 1 LONGER EXPIRY DATE 1 FREE BADGES 2 FORM TOO COMPLICATED 4 HAPPY WITH SERVICE 3 AUTOMATIC RENEWAL 4 PROCESSING TIME 9 DELIVERY OPTIONS 1 ON-LINE APPLICATION 21 PAYMENT OPTIONS 7 COMMUNICTION/AWARENESS 4 CRITERIA 5 EXPIRY NOTIFICATION 6 0 5 10 15 20 25
What would be the benefits of an on-line processes RENEWAL PROCESS 2 PAPERLESS 20 SECURITY 3 EFFICIENCY 93 AUDIT TRAIL 25 PREVENT DELAY 25 EASIER 121 0 20 40 60 80 100 120 140
Why would you prefer to retain the paper application? INTERNAL PROCESSES 8 DON'T MIND EITHER WAY 2 PAYMENT OPTIONS 1 STATUS QUO 2 PERSONAL CONTACT WITH LONDON COUNCILS STAFF 3 0 1 2 3 4 5 6 7 8 9
How do you share and distribute your Health Emergency Badges within your organisation? OTHER (PLEASE SPECIFY) 31.45% ALLOCATED ON A FIRST COME, FIRST SERVE BASIS 13.62% ALLOCATED TO INDIVIDUALS 54.93% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
cont …/Other distribution methods 1 20 10 2 28 37 0 5 10 15 20 25 30 35 40 Pre-booking Teams Priority cases Community based services Individuals As Required
Are your Health Emergency Badges held in a secure place when not in use? I DON'T KNOW 4.69% 1.88% NO YES 93.43% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%
Taking into consideration the current design of the Health Emergency Badge, which of the following improvements would you benefit from? (NO CHANGE) 8.58% (DASHBOARD SIMILAR TO BLUE BADGE) 65.00% 1 (PER PERSON) 16.51% (PER VEHICLE) 9.91% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%
What do you consider an emergency? DOMESTIC VIOLENCE 1 MATERNITY 21 GENERAL 64 HOME VISIT - NURSE 5 HOME VISIT - GP 16 MENTAL HEALTH 38 HOSTEL ASSISTANCE 1 POLICE ASSISTANCE 3 PALLIATIVE 35 ELDERLY 9 HOUSEBOUND 8 HOME VISIT - DISTRICT NURSE 9 0 10 20 30 40 50 60 70
Do you keep records of the emergencies attended by your staff using a Health Emergency Badge? 12.32% DON’T KNOW 50.25% NO YES 37.44% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
How many Penalty Charge Notices has your organisation received in the last 12 months whilst displaying a Health Emergency Badge? (DON’T KNOW) 18.81% (15+) 2.48% 1.49% (11-15) 1 (6-10) 3.96% (1-5) 24.75% (0) 48.51% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
THANKS
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