Devices and Desires: as humans how do we experience software? Isabel Evans fbcs citp ie@isabelevans.uk www.isabelevans.uk Isabel Be happy - do good - leave the world a better place than you found it Evans
Connections… Isabel Be happy - do good - leave the world a better place than you found it Evans
https://www.techhive.com/article/3065441/home-tech/samsungs-over-the-top-family-hub-smart-fridge- is-now-on-sale.html https://www.techhive.com/article/3259826/home-tech/best-smart-home-devices-for-google-home.html https://drkarenwolman.com/2017/03/24/survey-finds-constantly-checking-electronic-devices-linked- significant-stress/ Isabel Be happy - do good - leave the world a better place than you found it Evans
“How about placing a QR code somewhere in the movie. An audience could pause the movie while watching it on their tv or computer, scan it with their smartphone, and be taken to a mobile site which might tell them something they might not know about the storyworld and/or narrative.” http://convergenceishere.weebly.com/consumption-devices.html Isabel Be happy - do good - leave the world a better place than you found it Evans
“It’s easy to keep track of the devices you use to watch NOW TV. To see what devices you’ve added, select My Account and then Manage devices. You might need to enter your username and password. To add a device, simply start watching NOW TV on it, and it’ll be added automatically. In Manage devices , you’ll see your devices listed, along with the date you last used each one.” https://help.nowtv.com/article/managing-my-devices Isabel Be happy - do good - leave the world a better place than you found it Evans
Isabel Be happy - do good - leave the world a better place than you found it Evans
Isabel Be happy - do good - leave the world a better place than you found it Evans
How do people experience software? Apple user Blind PC Silver user emailer Choice? Ship’s Consultant captain doctor Manual Hill farmer worker Isabel Be happy - do good - leave the world a better place than you found it Evans
Are we all technically adept…? Level of skills with computers working people 18-65, 33 richest countries More complex tasks Unable to use computer Simple tasks only https://www.nngroup.com/articles/computer-skill-levels/ Isabel Be happy - do good - leave the world a better place than you found it Evans
Are we all connected…? “Of the 49.4 million adults living within Great Britain, 1.1% have poor internet access This equates to 530,000 adults with limited internet speed… These 530,000 adults have: – Average download speeds of 1.4Mbit/s – 15 times slower than average. – Superfast broadband is available to just 3% of these people, but uptake is low. – Mobile provides an alternative for 470,000 of the 530,000 people (88%). – However, 63,000 people in parts of Wales and Scotland, and small pockets of England, still have no acceptable digital access at all (63,000 adults in total).” Isabel Be happy - do good - leave the world a better place than you found it Evans
Do we all bank online? Isabel Be happy - do good - leave the world a better place than you found it Evans
• You open the door and the vacuum cleaner salesperson comes in, and dumps a bag of trash in your living room. • Or a neighbor sneaks in the back door and uses a knife to put gouges on the kitchen table. • Or, through the window, someone starts spraying acid all over your bookshelf... • Why are you letting these folks into your house? • Your laptop and your phone work the same way. The reviews and the comments and the breaking news and the texts that you read are all coming directly into the place you live. If they're not making things better, why let them in? • No need to do it to yourself, no need to let others do it either. feeds.feedblitz.com/~/531071118/0/sethsblog~Your-kitchen-table.html Isabel Be happy - do good - leave the world a better place than you found it Evans
We don’t experience software… Emotions Communications Motivations We Experience Relationships Sensations Isabel Be happy - do good - leave the world a better place than you found it Evans
“ what do people want? ” ethical exciting trustworthy engaging To experience flexible supportive a solution to useable their problem profitable useful that… timely legal… affordable accessible works Isabel Be happy - do good - leave the world a better place than you found it Evans
Making life better can be quite simple… Cyclist’s UX Isabel Be happy - do good - leave the world a better place than you found it Evans
Layers of quality to make the user experience Transcendent quality Users’ Value quality User Experience world User quality Service Quality in Use System Product quality Product quality Manufacturing Software quality Isabel Be happy - do good - leave the world a better place than you found it Evans
Think about the whole system World Tribe Family Self Device Isabel Be happy - do good - leave the world a better place than you found it Evans
The pressure to improve UX Society Legislation Fashion Market share Economics Politics Norms Ethics People Government Business Isabel Be happy - do good - leave the world a better place than you found it Evans
What makes software excellent quality? (Vijay Kiran) Engineered excellently Excellent quality software Ethically good Excellent UX software Isabel Be happy - do good - leave the world a better place than you found it Evans
UX ≠ Usability UX Product Ecosystem Ethics SW device help people systems service behaviours values norms Isabel Be happy - do good - leave the world a better place than you found it Evans
Start to think UX WHO? WHY? WHAT? EMOTIONS OBSERVE and EMPATHY! UX, QiU & PQ MEASURE Scores RICH STORIES BUILD INTERACTION DESIGN DESIGN Isabel Be happy - do good - leave the world a better place than you found it Evans
ISO 25010 Product Quality Quality Attribute Sub attributes Functionality Completeness, correctness, appropriateness Performance Time behaviour, resource utilisation, capacity Compatibility Co-existence, interoperability Usability Operability, learnability, user error protection, user interface aesthetics, accessibility Reliability Maturity, availability, fault tolerance, recoverability Security Confidentiality, integrity, non-repudiation, accountability, authenticity Maintainability Modularity, reusability, analysability, modifiability, testability Isabel Be happy - do good - leave the world a better place than you found it Portability Adaptability, installability, replaceability Evans
ISO 25010 Quality in Use Quality Attribute Sub attributes Effectiveness of the user Efficiency of the user Satisfaction Usefulness, Trust, Pleasure, Comfort Freedom from Risk Economic risk mitigation, Health and Safety risk mitigation, Environmental Risk Mitigation Context coverage Context completeness, Flexibility Isabel Be happy - do good - leave the world a better place than you found it Evans
Quality layers UX: holistic, service-wide, systemic, human, people, friendly, valuable, credible, trustworthy, useful, usable, findable, accessible, immersive, meaningful, flowing, hedonic, playful, desirable, seductive, pleasurable likeable, comfortable, haptic, sensory, touch, hear, see, feel, smell QUALITY IN USE: Effectiveness, Efficiency, Satisfaction, Freedom from risk, Context coverage: Usefulness, Trust, Pleasure, Comfort, Economic risk mitigation, Health and Safety risk mitigation, Environmental Risk Mitigation, Context completeness, Flexibility PRODUCT QUALITY: Functionality, Performance, Compatibility, Usability, Reliability, Security, Maintainability, Portability: Completeness, correctness, appropriateness, Time behaviour, resource utilisation, capacity, Co-existence, interoperability, Operability, learnability, user error protection, user interface aesthetics, accessibility, Maturity, availability, fault tolerance, recoverability, Confidentiality, integrity, non-repudiation, accountability, authenticity, Modularity, reusability, analysability, modifiability, testability, Adaptability, Isabel installability, replaceability Be happy - do good - leave the world a better place than you found it Evans
Notice usability is NOT the same as User eXperience User eXperience Requires QUALITY IN USE: Effectiveness, Efficiency, Satisfaction, Freedom from risk, Context coverage Requires PRODUCT QUALITIES: Usability including some of Operability, learnability, user error protection, user interface aesthetics, accessibility AND other product qualities – Performance, Security, Interoperability, etc… Isabel Be happy - do good - leave the world a better place than you found it Evans
Attribute pyramid (1) flowing Effectiveness Efficiency Functional Operability Time behaviour appropriateness Non- User error Recoverability? repudiation? protection? Isabel Be happy - do good - leave the world a better place than you found it Evans
Attribute pyramid (2) Trustworthy Trust Usefulness Health and Environmental Economic Safety risk risk mitigation? risk mitigation mitigation? user error appropriateness confidentiality recoverability protection integrity non-repudiation authenticity accountability Isabel Be happy - do good - leave the world a better place than you found it Evans
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