April 17, 2017 Bob Iorizzo
Please contact the SWCA office at 239-948-4900 For this page PACKAGE RATE BILLED BY SWCA FOR 12 MOS/YR
Retain COMCAST Move to HOTWIRE Retail Reliability Questionable Excellent Service Same (offshore) Concierge (domestic) Technology Copper, degrading, FTTH, good for 20+yrs. Schedule Stay with copper Fiber by mid 2018 Internet speed 150 Mbps (extreme) 1-10 Gigabit symmetrical TV Platform Excellent Excellent Voice remote Yes Yes Cost Avg. $200/mo. Call SWCA for details Escalates 6% per yr. 4% per yr. max BETTER PRODUCT FOR LESS MONEY
Why is fiber the answer?
• Me: • 36 years in Telecom • Ran the country’s first major proactive fiber migration program • In Shadow Wood since 2007 • Fiber • Passive Optical Network • Less susceptible to environmental damage
• Existing infrastructure has two major issues: Limited capabilities 1. Degrading reliability 2. Cabling • Electronics •
TIP| Why Is Fiber The Answer?
TIP| Why Is Fiber The Answer? • Side-by-side facility comparison Current Infrastructure FTTH Capabilities Limited Limitless Will continue to degrade over Reliability Significantly greater reliability time Up to 10X faster than current Data Speed Current 150Mbps speeds Already approaching 20 years Longevity 20+ years old
TIP| Why Not Wait For NG Wireless? • Next-gen wireless, though promising, is still years away • Issues to address include: • Technology standards • Regulation • Interoperability • Financials
TIP| Why Not Wait For NG Wireless?
• • Audubon (Comcast) Olde Cypress (Hotwire) • • Bonita Bay (Hotwire) Pelican Bay (Summit) • • Brooks x3 (Summit) Pelican Landing (Hotwire) • • Collier Reserve (Hotwire) Pelican Marsh (TBD) • • Forest Lakes (Litestream) Saturnia Lakes (Hotwire) • • Glen Eagles (CenturyLink) The Landings (Comcast) • • Grandezza (Comcast) Tiburon (Hotwire) • • Grey Oaks (Comcast) Turtle Creek (Litestream) • • Imperial (TBD) Vanderbilt (Hotwire) • • Naples Lakes (Comcast) Village Walk (Hotwire)
• 913 Respondents (62% of households) • Valuable information obtained: • Current providers • Basic services (TV, internet) • Extra services (phone, security, premiums) • Satisfaction factors – existing providers • Priority factors • Length of season CONCLUSIONS USED TO GUIDE EVALUATION
Importance Score Out of 4 3.5 Availability & Reliability 2.9 Customer Service 2.8 Speed 2.8 Price
• Committee approved RFP CenturyLink •CSI initiated RFP’s Comcast • Five providers solicited Hotwire Litestream Summit • Five responses received • Evaluations started end of February 2017 ROBUST & COMPETITIVE ENVIRONMENT
INSTALLATION TECHNOLOGY COST Prior Experience Network Package/Retail Prices Project Mgmt. Equipment Vacation Cost Disruption Factor Internet Speed Phone, Security, Etc. Schedule TV Compression Accommodations Resources Platform/Remote Value Assessment Reputation In the Clear In Home Experience DURABILITY RELIABILITY SERVICE Armored Fiber Network Architecture Ops Metrics Conduit to Home Call Center Network Design Burial Depth Service Cost NOC Recovery Time Education Recovery Time Response Times 37 FACTORS GRADED FOR PROVIDERS
• • CenturyLink in Naples Hotwire in Naples for a for a platform demo and platform demo (3/17) management meeting • Hotwire in Fort (3/15) Lauderdale Corporate • Comcast in Fort Myers for a management for a platform demo and meeting (3/29) management meeting (3/16) INSIGHTFUL & VALUABLE INFORMATION
• Litestream & Summit • Small companies with small customer base and no obvious advantage for SW • CenturyLink • Existing fiber to the curb • Poor management meeting • No voice remote commitment • Committee selected Comcast & Hotwire as our two finalists
• Numerous visits & telecons to neighboring communities, including: • Audubon (C) • Saturnia Lakes (H) • Bonita Bay (H) • The Landings (C) • Glen Eagles (C) • Tiburon (H) • Naples Lakes (C) • Vanderbilt (H) • Pelican Landing (H) • Village Walk (H) FIRST-HAND EXPERIENCE WITH PROVIDERS
VANDERBILT CC: • “Hotwire highly focused on customer service.” • “Dedicated personnel on site every day.” • “Membership is quiet, no issues and that’s good.” PELICAN LANDING: • “Hotwire doing a great job.” • “Lots of good communication.” TIBURON: • “Hotwire exceeded all expectations.” • “Estate homes, villas, condos – Hotwire met every challenge.” • “Dedicated staff, for many months, to make sure everyone was happy.” VILLAGE WALK NAPLES: • “Smooth installation.” • “Residents quiet – no complaints.”
Community Feedback on Comcast
FEATURE HOTWIRE COMCAST Business focus Gated communities Varied (8% bulk comm.) Service Excellent Good Contract flexibility Excellent Rigid Schedule performance Excellent Average/ poor SWFL reputation (fiber) Excellent Poor Channel lineup Very good Very good Internet speed Call SWCA office for 75/10 details
FEATURE HOTWIRE COMCAST Yr. 1 free Yr. 2 $14.99/mo Phone service $25/mo $24.99 /mo thereafter Schedule commitment Start summer 2017 2017 / X-1 & bulk price complete mid 2018 Complete? (2019) Schedule penalty TBD None Future tech insert Very good Questionable SW Cost benefit Excellent Average
Please contact the SWCA office at 239-948-4900 For this page
HOTWIRE COMMUNICATIONS • Superior product • Great reputation in offering SWFL • Best installation • Excellent pkg. price experience • Best cost benefit to • White glove service Shadow Wood Hotwire offers excellent value for our Shadow Wood Community
Three Shadow Wood residents, with substantial financial backgrounds, have assessed the financial condition of Hotwire. Their conclusion: “ Based on a review of several years of financial information, we believe Hotwire has sufficient financial resources to meet their contractual obligations to Shadow Wood. Our contract represents less than 1% of their business.”
Please contact the SWCA office at 239-948-4900 For this page PACKAGE RATE BILLED BY SWCA FOR 12 MOS/YR
• Many additional services available for retail purchase: • Additional TV channels • Premium channels • Additional TV boxes • Digital voice (phone) • Higher speed internet • Security service service • Premium tech support RETAIL PRICE LIST AVAILABLE FROM HOTWIRE
• Supports large capital investment – fiber • Escalation capped at 4% per year. Cable industry average is 5.8% per year over last 19 years. • Improved service via dedicated staff • Hotwire store within 2 miles • Technology upgrades in contract • Predictability OUR 1481 RESIDENT POPULATION PROVIDES LEVERAGE
10-year contract Annual cost savings for 90% of residents $1,400 Avg. $12.8M COMMUNITY SAVINGS $ Savings $800 Avg. 31% 24% $250 Avg. 10% 35% $50 1-3 Mos. 4-6 Mos. 7-9 Mos. 10-12 Mos. RESIDENT MONTHS IN SHADOW WOOD
Dan O’Connell Executive Vice President Residential Sales
• Shadow Wood needs high speed internet to meet its future demands. Without fiber we’ll become technically obsolete. • We have selected Hotwire Communications. Their FTTH meets our future need via a high speed internet/TV package deal that saves the community $12.8M. • The project will start this summer and be concluded in 9-12 months. Concierge service included. THE COMMITTEE AND BOARD STRONGLY RECOMMENDS A YES VOTE BY OUR SHADOW WOOD RESIDENTS
Retain COMCAST Move to HOTWIRE Retail Reliability Questionable Excellent Service Same (offshore) Concierge (domestic) Technology Copper, degrading, FTTH, good for 20+yrs. Schedule Stay with copper Fiber by mid 2018 Internet speed 150 Mbps (extreme) 1-10 Gigabit symmetrical TV Platform Excellent Excellent Voice remote Yes Yes Cost Avg. $200/mo. Call the office for details Escalates 6% per yr. 4% per yr. max BETTER PRODUCT FOR LESS MONEY
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