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“WE’VE BEEN CREATING SMART SUSTAINABLE SOLUTIONS FROM THE START BY USING STATEMENT FROM THE CEO INNOVATIVE TECHNOLOGY.” 2017 – Our best year ever! 2017 was the best year in Softronic’s 33 -year history in terms of its financial performance. Market demand has been historically strong in the segments where Softronic is active. As a result, the company has signed more new contracts than ever before. Softronic’s key operations are cloud services, outsourcing and other qualified assignments with a longer time scale. The number of inquiries and deals of this kind has increased in recent years. There is reason to believe that demand will remain high while there is demand for digitisation in all areas of society. This positive market has led to increases in hourly rates, as well as an increase in both new customers and existing business. The downside is higher costs and staff turnover. However, this situation has resulted in higher profitability on the whole. The key is to adopt a leading position and deliver complex assignments that are extremely beneficial to the customer, which will then help to generate new business in the future. The use of new technology, including AI and cloud services, is a strong driving force in this. Softronic’s solutions can be found everywhere in society and are used by millions of users. Having long-term customer relationships in a variety of different industries provides stable profitability, while having a strong financial position provides staying power and a freedom to act independently regardless of what happens in the market in the future. The clear goal is to be among the top listed IT consultancy firms in terms of both growth and profitability. 2 Anders Eriksson CEO, Softronic
THE YEAR IN SUMMARY Demand increased and competition 70 700 remained fierce 600 60 500 50 400 40 A dividend of SEK 0.75 (SEK 0.50) per share is proposed. 300 30 200 20 100 Profit/loss after tax per share : SEK 0.98 (SEK 0.63) 10 0 2013 2014 2015 2016 2017 Sales, MSEK Profit/loss before tax, MSEK Cash flow from operating activities amounted to MSEK 2013 2014 2015 2016 2017 56.7 (MSEK 42.6) Sales, MSEK 551.9 539.4 601.9 614,7 657,0 EBITDA, MSEK 42.2 31.9 46.5 50,0 75,5 Total liquidity at 31 December 2017 was 111 MSEK Profit/loss before tax, MSEK 34.2 25.4 38.6 42,2 67,0 Profit margin, % 6.2 4.7 6.4 6,9 10,2 The equity/assets ratio amounted to 67% (65%) Average number of employees 476 482 476 458 448 Number of employees at year-end 463 467 469 432 459 3
ABOUT SOFTRONIC Softronic – a complete partner… 25% 75% LISTED ON OMX NASDAQ More than 600 customer employees at the end of 2017 (SMALL CAP) Distribution of women/men relationships, most of whom are since 1998 repeat customers. LEADING CONSULTANCY FIRM COMPLETE PARTNER STRONG CUSTOMER REFERENCES AN INCREDIBLE TEAM! MEASURABLE RESULTS 14001 AND 27001 CERTIFIED EMPLOYED AT SOFTRONIC INDUSTRY EXPERIENCE BREADTH AND DEPTH AVERAGE: 5.9 YEARS AVERAGE: 15.4 YEARS WE HAVE BOTH BREADTH AND DEPTH OUTSOURCING CONSULTING INNOVATION MANAGEMENT APP. DEVELOPMENT STANDARD SYSTEMS 5 OFFICES APP. MANAGEMENT IT-CONSULTING REPEAT CUSTOMERS APP. OPERATION RADAR’S CUSTOMER Across IT-OPERATIONS Most of our customers SATISFACTION INDEX 2017 Sweden stay 10 – 20 years 4
ABOUT SOFTRONIC …when our customers digitise 125,000 INFORMATION ABOUT SWEDEN 2 MILLION TRANSACTIONS BILLION JOB OPPORTUNITIES Correct information about the Through the unemployment CM1 – PEP and sanction checks/year Are handled with our managed Swedish society for new arrivals in insurance funds/year. customer’s applications / year 10 languages Total pay outs > 3 billion SEK/year 2.3 MILLION 16 kg/inhabitant 1.43 MILLION 1.2 MILLION 1.2 MILLION members in our membership system MRM more logins to the national Foodware handled by users of the Vklass Credit checks / are our partner customers 1177 e-health service our ERP systems school portal month every year 500,000/MONTH 1.4 BILLION 4.6 MILLION MILLION 5.2 MILLION Calls answered via the PACKAGES DELIVERED insurance payouts/year national 1177 e-health bookings/year within via our managed customers’ /YEAR Income tax returns digitised call centre our travel services applications 5
CASE – SWEDISH ENVIRONMENTAL PROTECTION AGENCY With our help, Sweden will become sustainable The Swedish Environmental Protection Agency’s assignment includes driving and coordinating work on environmental issues, and helping the government to implement environmental policy. Its responsibilities include everything from waste management to environmental research, from air quality to biodiversity. Billions of Swedish krona are channelled via authorities to environment-related projects every year to achieve its mission. The Swedish Environmental Protection Agency also works to ensure that the Swedish environmental goals support the UN’s global sustainable development goals. Softronic has many long-term assignments that it is carrying out at the same time for the Swedish Environmental Protection Agency. Most are them are linked to Sweden’s 16 environmental goals, and in turn to EU requirements and UN goals. This includes, for example, the design of Sweden’s new traceability system for hazardous waste. And the work on sverigesmiljomal.se – the national website that has been set up to encourage municipalities, trade and industry to push ahead with their environmental work. The company is also developing environmental indicators, where you can follow up different measures and see their status in relation to the various goals. In this way, our assignments have a clear strategic focus on sustainability. To put it simply, we are helping the Swedish Environmental Protection Agency to transform Sweden into a sustainable country. We have many employees who are deeply involved in this collaboration, spending a lot of time with this customer. The commitment shown by the employees of the Swedish Environmental Protection Agency is contagious, making these assignments even more interesting. It makes us feel part of the customer itself. “Many of our assignments for the Swedish Environmental Protection Agency have a bearing on Sweden’s 16 environmental goals, which in turn support the UN’s global sustainable development goals.” 6 Joachim Lundberg, Chief of Staff at Softronic
CASE – INFORMATION SWEDEN A lifeline for new arrivals When the Swedish Integration Board was closed in 2007, Sweden’s other authorities and municipalities. county administrative boards took over a lot of the responsibility for the Talieh Ashjari explains that the website has been used by the vast reception of refugees. Talieh Ashjari, Diversity Director at the County majority of new arrivals, with a peak reported during the high influx of Administrative Board of Västra Götaland, immediately realised how refugees in 2015. She describes the website as a lifeline, giving people the important accessibility to vital information was for new employees in order opportunity to find their way among the abundance of information that for them to find their feet in Sweden. surrounds us all. Talieh Ashjari and her colleagues decided to create a digital tool – a In 2014 the government tasked county administrative boards to source of information in the form of a website. Their aim was to make it develop the information they provide to new arrivals, further strengthening easier for new arrivals to receive the correct information about, for example, the position of informationsverige.se. accommodation, work, education and care – and to collect all this information in one single location. The development of Information about Sweden is a typical example of Softronic’s long -term vision in its customer relationships, where we have Following the procurement by the County Administrative Board, been involved right from the start and have also won procurements to Softronic was awarded the job of building this website and developing its extend the assignment. functions. In 2009 informationsverige.se was launched in ten languages. The accessibility was ensured from the very beginning by new arrivals being systematically referred to this new website by the Swedish Public Employment Service and the Swedish Migration Agency and then later by “The website informationsverige.se has helped many new arrivals since it was launched in 2009. The page is also used regularly by people who have been in Sweden for a while to find information about a variety of relevant issues and to learn Swedish, for example.” Talieh Ashjari, Diversity Director at the County Administrative Board of Västra Götaland 7
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