All the GLAM Needs Abigail Shelton, Outreach Specialist Miranda VanNevel, Project Manager Jeremy Friesen, Manager Digital Libraries Technology Unit
A GENDA What will we cover today? The Context-institutional background and project goals User Needs Assessment-outreach plan, findings Sustainability-organizational models, communication plans
The Context
T HE P ROJECT “Maybe stories are just data with a soul.” -B RENÉ B ROWN
T HE C ONTEXT
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS
T HE C OLLECTIONS User Challenges – No digital access to museum collections – Disparate access to library collections – Lack of collaboration
The Project
T HE P ROJECT Grant overview – 3 years: July 2018-July 2021 – 2 full-time positions – Deliverables: – Collaborative digital collections/exhibitions – Joint workflows
T HE P ROJECT High-level Goals – Discoverability – Teaching and research – Collaboration – Open-source technologies
T HE P ROJECT Outreach Specialist – Product owner – Staff liaison – UX evaluator – Flag raiser
All the GLAM Needs
GLAM N EEDS Outreach Plan, Part I – Methods: semi-structured user interviews, behavior sampling, surveying the landscape – User interviews, by the numbers: – 91 USERS IN 78 INTERVIEWS : 57 INTERNAL ( LIBRARY AND M USEUM ); 34 EXTERNAL (T EACHING FACULTY , S TUDENTS ) – 3 STUDENT FOCUS GROUPS / FEEDBACK SESSIONS (2 UNDERGRADUATE PANELS , 1 GRADUATE PANEL )
GLAM N EEDS How do you use cultural heritage collections (images) online? – Presentations and course materials – Event advertisements and graphic design – Research paper and assignment writing – Pre-archives/museum trip evaluation – Comparative object research – Portable digital texts
GLAM N EEDS Access = Search – Quick search – Known or semi-known items – Within a collection or in a full-text document – Challenges: – I DENTITY TERMS – I CONOGRAPHIC INTERPRETATION – F IRST - ORDER METADATA
GLAM N EEDS Context – Digital exhibits – Collection-level hierarchies – Publication and exhibition history – Related items
GLAM N EEDS Use/re-use – Download, print, share, save, IIIF – Clear rights and usage information – Citation format/generator – Personalized portfolios/lists
GLAM N EEDS
GLAM N EEDS
GLAM N EEDS Outreach Plan, Part II – Methods: paper wireframes, lightweight prototyping, “think aloud” sessions, quasi-usability testing – By the numbers: – 14 WIREFRAME / PROTOTYPE FEEDBACK SESSIONS – 15 “ THINK ALOUD ” OR QUASI - USABILITY TESTS – 8 SESSIONS WITH LIBRARY AND MUSEUM UNITS
GLAM N EEDS Key takeaways – Image placement – Terms matter! – Access the original – Exposed assumptions – Manage expectations – Calendars are important
GLAM N EEDS Next steps/future considerations – Accessibility – Just keep testing – Workflows/governance plans
Sustainability
S USTAINABILITY
S USTAINABILITY Our Strategy – Quarterly open forums – Monthly sponsor updates – Product Owner model – Subteams
S USTAINABILITY Quarterly Open Forums – Logistics – O PEN TO ANYONE – 2 DIFFERENT DAYS , 2 DIFFERENT TIMES – 1 HOUR , 20-30 MIN PRESENTATION FOLLOWED BY OPEN CONVERSATION – Desired Outcomes – I NCREASED KNOWLEDGE OF THE PROJECT – F EEDBACK AND ADVICE ON OTHERS TO INCLUDE IN OUTREACH – BUILD “ GRASSROOTS ” LEVEL SUPPORT OF THE PROJECT
S USTAINABILITY Grant Sponsor Updates – Logistics – M ONTHLY – O RIGINALLY GRANT SPONSORS ONLY – A DDED ALL D EPARTMENT M ANAGERS – Desired Outcomes – S HARE GRANT UPDATES – S EEK SUPPORT IN OVERCOMING HURDLES – BUILD EXECUTIVE LEVEL SUPPORT OF THE PROJECT
S USTAINABILITY Product Owner (PO) Model – Logistics – D EDICATED POSITION HIRED BY G RANT – L EADS OUTREACH ACTIVITIES AND SIGNS OFF ON FEATURES – A DD IDENTIFICATION OF C O -PO AS B ETA DELIVERABLE – Desired Outcomes – C O -PO IDENTIFICATION SHOWS SPONSORS /PI S SUPPORT OF PROJECT – C O -PO COULD BEGIN BUILDING KNOWLEDGE BEFORE A BBY ’ S DEPARTURE
S USTAINABILITY Subteams – Logistics – 4 SUBTEAMS ; M ETADATA , WORKFLOWS , CONTENT , DEVELOPMENT – S UBTEAM LEADS MEET WITH C ORE T EAM MONTHLY – Desired Outcomes – F ULFILL DELIVERABLES OF THE GRANT – B UILD SHARED SUPPORT OF THE SOLUTION
T HANK Y OU ! Questions/Comments? Contacts and References: – Abby Shelton, ashelto3@nd.edu – Miranda VanNevel, mvanneve@nd.edu – Project microsite: https://innovation.library.nd.edu/marble/
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