Alektum Group Company presentation 2016
Alektum Group is a family-owned company in operation since 1992. We support our customers through the entire fjnancial process with a unique combination of innovative services and products. We believe in long term partnership through close cooperation, tailored solutions and a tactful dialogue with the customer’s customers. Cooperation with us is always simple and efgective – the right solutions at the right time for the right results.
>> Sweden >> Austria >> Czech Republic >> Denmark >> Estonia >> Finland >> France >> Germany >> Hungary >> The Netherlands >> Norway >> Poland >> Slovakia >> Spain >> Switzerland
04 Message from the CEO 08 Our story 14 Our core values 16 Our world 22 Our services 32 Our customers 34 Key fjgures 38 Our offjces
ALEKTUM GROUP COMPANY PRESENTATION 2016 One brand, one Alektum Group In 2015, 28 separate businesses merged into one single company with a common brand, Alektum Group. One year later, it is clear that the potential synergies we identifjed really do exist. We have always been convinced of the value of one single process and a unique combination of products and services, and this conviction is becoming even stronger. Today, we can assist our customers and partners in this process with decision support in marketing and customer assessment, supporting them the whole way from customer recruitment and sales to payment.
MESSAGE FROM THE CEO 04 I 05 Mats Augurell, CEO Alektum Group
ALEKTUM GROUP COMPANY PRESENTATION 2016 One brand, >> one Alektum Group In 2015, 28 separate businesses merged into one Alektum Group and one year later, it is clear that the potential synergies we identifjed really do exist. Our unique combination of products and This year we developed our leadership, added a services is a clear example of our way of “doing group HR function, and created a uniform sales it differently” and doing so in close cooperation and marketing process. The common, coherent with our customers. Our desire and ambition to sales organisation gives us more opportunities to get our customers’ money back while they retain meet customers and partners as a one-stop supplier their customers has always been and remains our of fjnancial services. primary motivation. Our core business consists of We have covered the distance behind us in an careful and quality-driven debt collection services. exemplary manner. This would not have been The business has developed over the years, possible without the outstanding contributions and the previously separate information and of our employees. I wish to express, on behalf of fjnance components now form an integral part of myself and the company owners, the Gustavsson Alektum Group. Our access to unique, reliable family, our deep gratitude for their hard work. and continuously updated information enables us Last but not least, I look forward to continuing our to offer our customers and partners all the support journey forward together with customers, partners, they need. In addition, our state-of-the-art legal employees and new acquaintances. services are compatible with the entire process, from customer recruitment and sales to payment, and constitute an integral part of our offer. With stable economic development as a base, growth – through both organic and acquisition Mats Augurell, growth strategies – is an important objective. We CEO Alektum Group continue to purchase debt portfolios via our Swiss company, strengthening our European network. We also continuously expand our comprehensive offering with new services. By growing we can offer an increasing number of services in markets where we are already active. We aim to establish our full range of services in all of our current markets within a few years.
MESSAGE FROM THE CEO 06 I 07 We continue to develop our comprehensive ofgering, and by growing we can ofger an increasing number of services in markets where we are already active Legal advice Debt Information purchase Customer Financial Service solutions of process Debt collection Thanks to our unique combination of products and services, we can support our customers the whole way from customer recruitment and sales to payment.
ALEKTUM GROUP COMPANY PRESENTATION 2016 The journey here has been shaped by Gösta Gustavsson Gösta Gustavsson formed Allmänna Inkassobyrån in 1992. His vision of debt collection at the time still permeates the company today: the dialogue with the debtor is at the centre of the debt collection process. When we started in 1992, we created a close relationship with several distance commerce companies. These customers gen erally have large volumes of small debts and a desire to retain their custom- ers in a continued relationship. From the start, we focused on handling many invoices with small amounts, and this continued to be a priority when we changed our name to Alektum Inkasso in 2006.
OUR STORY 08 I 09 Gösta Gustavsson, founder, Alektum Group
ALEKTUM GROUP COMPANY PRESENTATION 2016 Gösta Gustavsson The fjrst version of We expand signifjcantly We change our forms Allmänna our IT system for by creating and acquiring name to Inkassobyrån debt collection is entrepreneurial companies Alektum Inkasso launched in Sweden and Europe 2006 1992 1997 2000-2008 Mistakes can become expensive, and with Also, the company was no longer only Gösta’s increasing volumes of small debts, Gösta saw that company. In the 2000s, the second and third systematisation and a clear process were necessary Gustavsson generations entered the company. to reduce the risk of errors. In 1997 we therefore In 2012, Gösta’s creation had developed into a developed a debt collection IT system which was family company with an annual growth, from the advanced for its time. We have since continuously start, of 20 percent, with a turnover of more than developed the system and expanded it to include SEK 550 million and over 400 employees in 15 credit and market information. The system remains countries. It was time for the Gustavsson family to unique in the industry and is the engine of our consider the next step. business. They decided to take the corporate group further Our method, which is underpinned by our by merging the individual companies, creating a commitment to quality in everything we do, was seamless journey across all the services offered to successful and appreciated by increasing numbers customers, with the goal of increasing the turnover of customers. Many customers were running to over SEK 800 million by 2020. This goal required businesses outside of Sweden and wanted to use a clear strategy in relation to organisation, brand, our services and systems in those locations as well. and coordination, to uncover all the potential Our customers’ needs, which Gösta always listened synergies in the broad range of services offered. to, prompted our international expansion. In the Thus, the company run by the Gustavsson family next eight years, we established a presence in nine embarked on a new journey, with the son, Tommy, Nordic and western European countries with the as chairman. In addition to typical innovation ambition of facilitating seamless cross-border debt and development work – in particular the start of collection. Today, our cross-border debt collection Alektum Capital in Switzerland (which focuses on business is unique in that we can offer the same purchasing debt portfolios) – a merger led to the solution in all 15 of our markets. creation of Alektum Group in 2015. One cohesive At the end of the 1990s, it became increasingly company with products and services in a horizontal clear that our customers wanted products and value chain from customer recruitment and sales to services to complement the debt collection services. payment. Between 2000 and 2008, we created and acquired The next step will be to ensure that the same wide entrepreneurial companies that could offer services range of services delivering value is available to our to support the customer needs we identifjed. At the customers and partners in all of our 15 European beginning of the 2010s, 28 different companies markets. were connected to the core debt collection business.
OUR HISTORY 10 I 11 We develop a new strategy Alektum Capital is The merger of the 28 companies and begin the process of formed to support our is completed and Alektum Group merging the 28 companies work with purchase of sees the light of day in Alektum debt portfolios 2012 2013 2015 Our main shareholder Gösta believed, and we still believe, that there is an individual behind every debt. An individual who is probably able and willing to pay, but who cannot do so right now. Gösta’s vision made a difgerence – he saw both our customer and the customer’s customer. Our method is shaped by the idea that everyone should pay their way and that they should be granted a reasonable chance to do so.
Our commitment to quality in everything we do is the most important part of our method
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