AIS Analyst Briefing 1H18 Advanced Info Service Plc. 6 th August 2018 1
Somchai Lertsutiwong CEO 2
1H18 18 performance hig ighli lights Main intain in le leadership ip and contin inue to in invest for fu future growth Invest for leading 4G & Future-proof network & New digital products in Digital experience for FTTH network and IT infrastructure Enterprise and Consumer digital native consumer perception NU mobile 4th Launched “ OK GOOGLE ” 100% digitized year 4.5G network service & NB-IoT Thailand fastest mobile Local language voice network by OOKLA command on myAIS, Prepare for AIS PLAY 4x4 MIMO Expand 4G network Customer 6 sectors 3CA 900/1800/2100MHz AIS PLAYBOX new version experience with improved UI model based on SOC tool 50 cities NB-IoT for with pure AI Chatbot Smart city fibre optic • Multi-location & multi- Ask Aunjai Pipe Line tier data center Maintenance • ➢ Cross border online discovery & Brand activities: Monitoring System connectivity and joint onboarding e.g. AIS Exclusive • global footprints with New managed Social media, AIS content on AIS Singtel One Network services for DBaaS, NOW - potential Video platform • Implement RPA and IT DRaaS, BaaS upsell, cross sell - Palit’s World • cloudification Develop cyber security 3
AIS IS dig igit ital transformation toward 2020 2020 Leading mobile service operator Digital life service provider Large scale & efficient business Maintain leadership and business scale 1 2 Evolved & led through network Digitize & optimize Build new digital technology & customer service business capabilities the core business • • Maintain business scale and • Identify new growth areas Growth from mobile & smartphone penetration core capabilities in telecom adjacent to the existing core • Led in mobile network infrastructure business • Capex & Opex optimization • Re-invent core capabilities infrastructure through • Digitized customer technology cycle through open innovation, R&D, • Excelled in delivering customer interaction and processes and partnership • Lean & agile organization • Talent and capability service • Ensure cashflow generation acquisition to serve digital and ROI native customer More than two decades 2018-2020 4
AIS IS dig igit ital transformation toward 2020 2020 1 2 3 4 5 Digital Organization Enterprise NFV& Full Service Convergence Transformation Segments Cloudification Digitization & CVM • Provide shops & • Move to ARPH • Expand revenue • > 90% cloudification • Data-driven Target 2020 • Improve revenue • Network services that contribution of organization & never sleep assurance and enterprise business virtualization ready culture add valued users for 5G • Digitize all • Data-driven • 5G future-proof • Organization New opportunities • IoT customer analysis based on networks readiness for Strategy toward 2020 • SME & R-SME journeys customer digital disruption • Managed • IT legacy insights: • AI/Chatbots • Bundle mobile, • Leverage Security transformed to • Mobile Digital embedded into all fibre & content Cloud-friendly capabilities and self-service via FMC Marketing network create synergies in • Maximize value channels architecture value chain of contents in supporting digital • Deployment of • AI for network customer business objectives OMNI channels retention and operation branding 5
Hui Weng Cheong President 6
Digit ital transformation: : 1 Full Service Digitization Transform customers journey through new digital experience delivered with improved cost effectiveness New shopping experience New digitized services Transform service experience +2.8mn users • >9mn active users click on AIS • Launched in late May-18 • Full-e: e-bill, e-payment, e-receipt, • Target “ Digital natives ” digital channels e-service • Digitize online discovery & on- • 100% digitized services from • Develop Robot Alex to offload traffic on our staffs at AIS Shops boarding registration, payment, account • Develop seamless experience • Apply Robotic Process Automation management via app between online and offline in call center and service operation • AI chatbot in local language purchase Enrich customer digital experience through digitized service & support • Digital literacy among elderly • Face recognition for new postpaid registration • Customer experience in • FBB digital welcome VDO on bill explanation, digital services payment guide, self-help basic technical issues • • Handling time Angel team selected staff with >10 years • Cost to serve experience to empower senior citizen who are new to technology 7
Thail iland fir irst face recognit ition in in service kio iosks 8
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Thail iland fir irst face recognit ition in in service kio iosks Face recognition kiosks 80+ service kiosks at 66 shops With face recognition for mobile number registration Ensure customer security from precise identity Reduce handling time 11
Digit ital transformation: : 2 Digital convergence & Customer value management Increase share of wallet per household through Fixed Gain customer insights and manage effective Mobile Content Convergence service and privilege offerings to match with individual needs through data-driven analytics ARPU Customer insights Automated offering management Customer Value + + Management ARPH Tools (CVM) Establish the next Launched “Family Extra best product Churn Prediction Package” to leverage existing AIS mobile customers and attract quality subscribers Enhance digital convergence through Rabbit LINE-Pay • Enhance digital lifestyle +45mn users • Convenient payment • Expand to new customers Reduce churn +8.5mn users Improve customer satisfaction +3.4mn users Upsell & increase revenue 12
Digit ital transformation: : 3 Enterprise business Enlarge & capture emerging enterprise demand through end-to-end Build IoT ecosystem for the future service platform and carrier grade infrastructure economic growth 600+ members • Multi locations, multi-tier Cloud & Data Center • Access to facility through IoT Dev • Corporate internet with cost advantage from economy of scale • Communication services & Business solutions Center, Available NB-IoT tool kits • Build versatile IoT solutions to • End-to-end ICT solution and managed service i.e. cyber security, benefit wide range of industries DRaaS, DBaaS, BaaS • Online advertising & Digital marketing which leverage large database e.g. Transportation, Healthcare, • Regional hub and cross border connectivity Manufacturing, Property Development Revenue Synergy Cost Synergy Operation Efficiency • Product & marketing alignments • Sales force optimization Business integration • Upsell and Cross sell progress • Media leased line migration 13
Digit ital transformation: : 4 Network Function Virtualization & Cloudification • Benefits NFV planning and prepare for legacy ✓ Increased capacity per footprint Cloudification network transfer ✓ Lower power consumption & NFV • 4x4MIMO and 6 sector preparation ✓ Resource sharing • IT cloud technology implementation ✓ Programmable operations • Prepare knowledge for staff 5G future-proof networks Building IoT Ecosystem Quality of life Cost Efficiency Energy consumption Partners Solutions Smart City/Campus Solutions • Energy saving: Smart Street Lamp (detect movement to auto turn on/off the lights), Network CCTV camera, using Solar power Partnership in various sectors • Easy transport: Smart Bike, Partner with Thammasat Smart Shuttle Service: real time University and Property Perfect, Narrow Band IoT location and ETA Mobike and Samsung • Cover 77 provinces Electronics, providing NB-IoT • High Security: Smart License • Low power consumption based solutions to effectively Plate, Smart Tracking and Face • Deep penetration manage the community areas Recognition • +100k connections per cell 14
Digit ital transformation: : 5 Organization Transformation Bu Buil ild & a acquir ire new St Streamline/digit itized Lean organization Le operation & m main intenance capabilities • • Digital competency e.g. • Lean organization Data driven analytics structure based on new Robotics, Data Analytics, decision approach • business solutions, Blockchain, Fintech, Design Develop automated services and demand thinking, Social marketing online campaign • • Online learning platform Shorten internal process optimization • and reduce time to Develop and deploy more (ReadDi & LearnDi) • Build digital, Innovation- market automation tools for IT driven environment and e.g. operation and AIS ACADEMY, Innovation maintenance canter, AISD.C. • Partnership with international leading educational institutes 15
Q&A 16
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