Best practice use of GI within utility companies From Desktop to the Field
Agenda IMGS Introduction Historical Use of GI in utilities New Utility Trends GI - Moving off the island into the enterprise Integrated Asset Management Using Web Mapping to drive sales and customer satisfaction Critical Asset Protection Smart Grid GI - Moving off the island into the field Mobile Workforce Management Location based Services Summary
IMGS We deliver innovative spatial solutions for the desktop, web and mobile Built on our partner’s technology Intergraph Safe Software Leica Designed to meet the challenges of Government, Mapping Agencies and Utility & Communications Customers Our customers include OSI, ESB, Eircom, Meteor, BT, NIE, OSNI (LPS) and 34 Local Authorities
Historical Use of GI in utilities Historically GI was used to: Create hardcopy maps For asset design and build And recently to meet regulatory requirements - display asset spend In a lot of cases these are just 2D CAD like designs Very little use of spatial analysis GIS Very little integration with mainstream IT
Current Utility Trends Trends Requirements Ageing Industry Infrastructure Management Need for reinvestment in Critical Infrastructure Protection infrastructure 3D Analysis Greying Workforce Location Based services Disparate workforce (staff Multi platform mobile solutions & contract) Mobile Smart Metering Smart Grid Fibre Management Regulator Changes Advanced customer analysis New markets & Embedded generation and competitors abstraction
GI - Moving off the island into the enterprise Today Utilities are focusing on moving GIS Into the enterprise and out of the back office GIS Integration of GIS and mainstream IT is key: Financial Integration Work Management Asset Management Customer Service Work Financials Management A fully integrated GIS will deliver a considerable ROI Customer HR Management Asset Management Enterprise
Asset Management – ROI Cost Analysis By integrating GIS with asset / financial management solutions Designers can design ROI alternatives Removes duplication of data and workflows through single desktop Designer can also use spatial intelligence to support ROI decisions E.g. Anglian Water Detailed Geographic SAP View Schematic View
Anglian Water Modernisation of central data management solution. Creation and implementation of Visual Intelligence Programme. Business specific web applications to support everyday operational processes. Placing GI at the heart of the business decision making processes. Integration with ERP (SAP) and other systems. Enhanced risk management, improvements in customer experience and information visualisation for operational support.
Driving sales using Public Web Mapping Educate the customer that you can provide service Very important for telecommunications market to show Broadband capacity By capturing customer location you can: Gain a better understanding of your customer Marketing and Knowledge Gathering
Driving Sales using Mapping Virgin Media – Distance to Duct Virgin Media needed easy to use tool to calculate cost of new Fibre connections which can vary considerably depending on size of new build Distance to Duct Service calculates optimum route using underlying Ordnance Survey land base Costs take into account type of road as well as overall distance Concept could work in Ireland in calculating cost of service build – particularly with PRIME 2 Data
Using Web Mapping to Drive Customer Satisfaction Dublin City Council – Self Service Portal Dublin City Council provide 24X7 website to capture customer service requests e.g. Broken street lights Water leak Site uses web mapping (using OSI Map Genie) to allow customer locate incident and speed up response times Leads to improved customer satisfaction for utilities
Critical Asset Protection Today there is a greater drive in Utilities towards asset protection for a number of reasons: Cost of Asset and Asset Replacement is growing e.g. Copper, Fibre etc Damage of assets can lead to broken SLAs Increase instances of theft Risk to members of Public GIS can help protect assets and members of the public by: Securing and monitoring sites – integration with sensor data Sept 14th, 2008 Virginia, Driving inspections of ageing Natural gas transmission explosion assets – pipes, poles, wires etc Safe Dig Campaigns
Common Operating Picture Multi-data & multi-sensors fusion Personnel Mapping Data & Asset Data Access Control Telephone, Radio, Video Surveillance Voice Recorder Controls Intelligent Video Radio System Data Sensors Data Telephone Data
Critical Asset Protection Eircom – Click Before You Dig Provides simple map-based interface for a contractor to request plant Includes an email registration process for simple auditing Emails set to the contractor and your organization Email includes a DGN attachment of the excavation Saves time liaising with contractor to get site location details. Easy to update data entry forms and workflow steps
Smart Grid • Location-enabled The enterprise network data, geospatially • Sensor integration enabled, providing the foundation • Complex events for Smart Grid
What is the Smart Grid? Simply described as: Smart “in home” devices Advanced IT Systems Two-way communications 10% Advanced control systems Smart Metering & Communications 40% Benefits of Smart Grid Better utilization of existing infrastructure Reliable and resilient power supply In-Home Devices Home energy savings 50% Reduced carbon footprint (CO2) Forecasted expenditures on Smart Grid Technology foundation for life style changes.
Smart Grid Ready Utility GIS
GI - Moving off the island into the Field Historically Utilities provide hard copy maps for field crews: GIS Which makes sense on large networks But data capture and updates were also done hardcopy But not every engineer needs an AO plot! Some just need a location Some just need an A4 view And some aren’t engineers! Field
Typical Utility Service Delivery Organization Trouble Engineering Operations Routine & & & Work Outage Construction Maintenance Design Inspections Meter Reads Trouble Analysis Estimates Vegetation Mgmt. Bill Collections Outage Restoration As-Builts Locates Add-on Services Damage Assmt. Found-in-Field Maintenance … … … …
Why Mobile GIS for Utilities? Local knowledge becoming thing of the past: Larger work areas Contract workers Therefore location information essential All field workers now have some form of digital device – phone laptop etc. Need to take advantage of this expensive time Field capture can increase: Data Quality e.g. GPS, photographs etc Productivity – decrease double entry
Mobile GIS Selection Factors Screen size Battery life Weight Transport (on foot or in car) User training (simple or advanced) Cost GPS support Connectivity Update process (connected, disconnected)
Dublin City Council Roads Hazard Survey Dublin City Council required a solution to proactively capture hazard data in the city Dublin City Council required a full Disconnected GIS solution Dock and Go support Once hazards uploaded then actioned in work management system Dublin City Council required an easy to use configurable form – no coding Mobile Expansion Pack for GPS integration – not to capture data but to move map as walking
Waterford City Council – Sustainable Neighbourhood Unit Sustainable Neighbourhood Unit required ability to record environmental incidents Incidents include Graffiti, Abandoned Vehicles, Fly Tipping, Burst Pipes, Broken Street Light, etc Waterford required a secure mobile GIS that can instantly over a wireless connection update enterprise systems Aim of solution: Reduce delay in responding to incidents Demonstrate to public that incidents are been resolved in a timely manner
Demonstration
Denmark “Give a Hint” App that gives citizens a simple tool to send information to the authorities (e.g. pot holes, grafitti, broken sign posts, missing street lights etc.) Works on both iPhone and Android smartphones More than 10,000 people have downloaded the app in Denmark 30 local governments have signed up (nearly 30%) At one point the app was #1 in iTunes among Utilities apps
Benefits for a utility of Mobile GIS Capture information at point of conception Productivity - an extra call per day doubles field worker profitability Eliminates repeat visits “Return to base” travel reduced by 60% Reduction in fuel & maintenance costs Elimination of manual job assignment 30 – 40 minutes per crew per day in 1 study
Summary The real return on investment for your GIS is when you: Integrate your GIS across the enterprise Move GIS out of the back office engineering departments and into Retail, Operations, Customer Service etc … Provide a fully spatially enabled mobile workforce
Thank You Ciarán Kirk Technical Director, IMGS 8b Keypoint, Rosemount Business Park, Dublin 11 t: +353 1 885 3839 m: +353 87 804 7218 w: www.imgs.ie e: ckirk@imgs.ie
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