Accountable Care Collaborative Performance Improvement Advisory - PowerPoint PPT Presentation

Member Engagement and the Accountable Care Collaborative Performance Improvement Advisory Committee December 20, 2017 1

Our Mission Improving health care access and outcomes for the people we serve while demonstrating sound stewardship of financial resources 2

Objectives • Provide an overview of the HIOL’s process to develop recommendations. • Review and discuss HIOL’s member engagement recommendations for the ACC. 3

Key Questions • How well do the recommendations build a comprehensive framework for member engagement? ➢ What recommendations are missing? • What are implementation recommendations for Phase II? 4

Objectives • Provide an overview of the HIOL’s process to develop recommendations. • Review and discuss HIOL’s member engagement recommendations for the ACC. 5

Development Process • Winter 2017 : Initiated work around member engagement. ➢ Each RCCO and the Department shared their respective approaches. • Summer 2017 : Identified as a key topic area in the HSAG report. ➢ HIOL reviewed and compared HSAG, RCCO, and Department findings to develop seven recommendations. 6

Development Process • October 2017 : Presented recommendations to the Department’s Member Experience Advisory Council. ➢ HIOL incorporated findings from the member council into the recommendations. • November 2017 : Officially approved recommendations. 7

Objectives • Provide an overview of the HIOL’s process to develop recommendations. • Review and discuss HIOL’s member engagement recommendations for the ACC. 8

Member Engagement Recommendations 1. Establish a standard framework for member engagement. 9

Member Engagement Recommendations 2. Leverage and build community partners. 10

Member Engagement Recommendations 3. Utilize mixed-methods approaches to holistically understand members’ experience. 11

Member Engagement Recommendations 4. Treat members as partners and advocates in this work. 12

Member Engagement Recommendations 5. Engage with diverse member populations. 13

Member Engagement Recommendations 6. Create and implement provider education and engagement strategies. 14

Member Engagement Recommendations 7. Leverage technology and social media platforms. 15

Discussion • How well do the recommendations build a comprehensive framework for member engagement? ➢ What recommendations are missing? • What are implementation recommendations for Phase II? 16

Contact Information Elisabeth Arenales // HIOL Co-Chair earenales@cclponline.org David Keller // HIOL Co-Chair david.keller@childrenscolorado.org 17