Access for All: Expanding CDFI Impact in the Disability Community The CDFI Fund’s Capacity Building Initiative Setting the Stage to Serve the Disability Community November 25, 2019 Author: Tobey Partch-Davies of Team BCT The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Disclaimer About the creation of this presentation: The development of this presentation was funded by the CDFI Fund, under Contract No. 20340619F00005. The information provided and opinions expressed in this presentation are those of the authors, who are solely responsible for the content, and do not reflect the opinions of the CDFI Fund or any other person, entity, or organization. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community 2
Introduction This webinar is designed to orient you to the “Access for All” training series, what you can do to prepare for the series, and how you can maximize the impact of your training experience before and after the face-to-face session. This Webinar will provide: • Learning objectives for the “Access for All” training series; • Orientation to common types of disabilities; • Characteristics of people with disabilities in the U.S.; • Recommendations for engaging disability stakeholders; • Opportunities to hear from you on your training and TA needs; and • Next steps to prepare for the in-person training. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community 3
About BCT Partners • BCT Partners is a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. • Our mission is to provide insights about diverse people that lead to equity. • The CDFI Fund has selected BCT Partners and other partnering organizations to deliver training and technical assistance for the “Access for All” training series. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Lead Instructors Michael Swack Lead Instructor Director, Center for Impact Finance, University of New Hampshire Dr. Tobey Partch-Davies Lead Instructor Director on Poverty and Disability, University of New Hampshire The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community 5
Aims of the “Access for All” Training Series • To increase knowledge on disability market characteristics, customer service etiquette, and accessibility considerations. • To align CDFI products and services with demonstrated needs and demand and with the product features expressed by and for people with disabilities. • To equip CDFIs with the necessary information, networks, and resources to set a strategic course of action to serve the disability market. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
What You Will Learn in this Series • The origins of the disability civil rights movement and why it is important to stay mindful of it in the spirit of CDFI work. • The policies, legal frameworks, and organizational networks that support people with disabilities. • Key aspects to disability etiquette and accessibility. • Methods and data sources useful for informing product design for the people you intend to serve. • Examples of partnerships, sources and uses of funding, CDFI products, and how these are structured and underwritten. • Templates and toolkits to help you design products, test usability, and monitor performance. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Let’s Take A Poll! We are interested in building the community of trainees and want to give you a chance to learn more about each other during the webinar. Please answer the following poll: 1. Are you already working in the disability community? (choose one) • Yes • No The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Let’s Take A Poll! If so, please tell us the type of agencies you are working with. Select all that apply. • Self-advocacy organizations • Service provider organizations • Professional advocacy organizations • Government agencies (state, federal) • Other The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
What is Meant by a Disability? • Cognitive Disabilities : intellectual, learning, attention, Alzheimer’s, dementia, some mental illnesses • Developmental Disabilities : ADHD, Autism Spectrum Disorders, Cerebral Palsy, intellectual disabilities, Vision impairment, language, speech and hearing disorders • Sensory Disabilities : Vision, hearing, touch, balance, chronic pain syndromes • Mental and Behavioral Disorders : mental, behavior or emotional disorder; substance use disorder • Physical Disabilities : Spinal cord injury, Spina Bifida, Cerebral Palsy, Epilepsy, Multiple Sclerosis • Autism Spectrum Disorders : Autism, Asperger Syndrome, Pervasive Developmental Disorder • Veterans : Combat related injuries The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Characteristics of People with Disabilities • Add Text Disability Count Percentage of US Percentage of Population Population of People w Disabilities / Vision 7,536,691 2.3% 18.5% Cognitive 15,378,144 4.8% 37.8% Hearing 11,506,659 3.6% 28.3% Ambulatory 20,890,933 6.5% 51.4% Self-Care Disability 7,934,297 2.5% 19.5% Independent Living 14,589,319 4.5% 35.9% Disability Veterans 8,986,979 81.5% 18.5% Houtenville, A. and Boege, S. (2019). Annual Report on People with Disabilities in America. 2018. Durham, NH: University of New Hampshire, Institute on Disability. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Disabling Language & Environments • Social attitudes and/or low expectations that stigmatize, judge, shame or are otherwise unaccepting of persons with disabilities • Language that is stigmatizing and depersonalizing • Failure to inquire about or provide disability accommodations • Inaccessible websites, documents, or programming The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Universal Design • The aim is to improve original design concepts by making the design inclusive and accessible for all. • Maximizes the usability of the product or service. • The first step is to consider the needs of the user. • Does not seek to replace products but enhance use and access. • Examples: Accessible documents, including member applications, loan applications, policies and procedures, training materials. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community 13
Characteristics of People with Disabilities Characteristics General Population People with Disabilities Difference (87.3%) (12.7%) Employed 76.50% 35.50% 41.00% Median FT Earnings $45,449 $40,353 $5,096 Poverty 13.20% 29.60% 16.40% Less than HS Diploma 8.50% 18.30% 9.80% Bachelor's Degree 37.20% 14.30% 22.90% Health Insurance 87.10% 89.00% 2.00% Houtenville, A. and Boege, S. (2019). Annual Report on People with Disabilities in America. 2018. Durham, NH: University of New Hampshire, Institute on Disability. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Characteristics of People with Disabilities Characteristics General Population People with Disabilities Difference (87.3%) (12.7%) Unbanked or underbanked 28% 46% 18% Indicate a lack of trust of financial 24% 32% 8% institutions Likely to have a savings account 82% 59% 23% Uses alternative financial services 25% 38% 8% Lack funds to keep in accounts 57% 66% 9% Cite banks are not interested in 55% 60% 5% serving them Twice as likely to have no credit 24% 47% 23% Goodman, N. and Morris, M. (2017). Banking status and financial behaviors of adults with disabilities: Findings from the 2015 FDIC national survey of unbanked and underbanked households. Obtained July 7, 2019: https://www.nationaldisabilityinstitute.org/wp- content/uploads/2018/12/banking-stat-fin-behav-2017.pdf The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Engaging Disability Stakeholders • There are four main groups of disability stakeholders: 1) Self-advocacy organizations 2) Service provider organizations 3) Professional advocacy organizations 4) Government agencies (state, federal) The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
Engaging Disability Stakeholders • Network with non-profit organizations in your community that support people with disabilities. This will help you learn about the needs that exist. • Form an exploratory committee. • Convene community-based forums representative of people with disabilities to better understand their needs. The CDFI Fund’s Capacity Building Initiative // Setting the Stage to Serve the Disability Community
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