AAMO Young Managers Programme 2015 – Hong Kong & Macau
REPORT FROM YOUNG MANAGERS PROGRAM 2015 - MAP / AAMO I am thankful for the opportunity to represent MAP at the Young Managers Program 2015, arranged by Asian Association of Management Organization (AAMO) via the Management Association of Pakistan (MAP). The program held from 8th to 13th November 2015 was coordinated by the Asia-Pacific Institute of Business, CUHK Business School (CUHK-APIB). The program commenced in Macau, and then moved to Hong Kong and then back to Macau. Participants from all over the Asia Pacific Region attended seminars and visited four companies in Hong Kong, along with various tourist attractions. Program Opening (Macau) - Introduction with organizers and other participants - Brief orientation of the program was delivered by Dr. Johnny Wan, CUHK Business School (Handout Attached) - Cultural Tour of Macau Corporate Visits (Hong Kong) - Corporate visits were made to; Pacific Andes, a global seafood company Dragon Air, second largest airline in Hong Kong MTR, Mass Transit Railway network in Hong Kong Hong Kong Science & Technology Park, a platform to support budding entrepreneurs. Final Debriefing with Group Presentations (Macau) - The key learning was shared in a final debriefing through presentations and discussion. - Consolidated power point presentation is attached. Kind regards, Muhammad Salman Tahir | Deputy Manager Sales (Projects) | Pakistan Cables Limited | Cooperative Insurance Building, 23 Shahrah-e-Quaid-e-Azam, Lahore.
CRITICAL SUCCESS FACTORS HONG KONG 1. Professional people 2. Love their country 3. Use of latest technology 4. Proper implementation of law and order MACAU 1. Goodwill in casino business 2. More rich people in mainland china 3. Love for the country
• High turnover • Growing fish consumption • Mandatory orientation • Supply chain • Business segments – Fish Supply | Frozen fish & SC Management | Processing distribution Strengths Weakness Opportunity Threat • Market demand • NGO and Gov compliance requirement • International market shares • Media spot light • Increase supply chain capacity • Climate change • Innovation – Automation • Competitors • Diversify into agriculture
O VERVIEW • Based in Hong Kong • Part of Cathay Pacific Group • Founded in 1985 • 53 Destinations • World’s best regional airlines • Is an affiliate member of the Oneworld airline alliance • Fleet : 18 A- 330’s and 23 A - 320’s • 2000 Cabin Crew AAMO -YMP 2015
I NNOVATIVE O FFERINGS • Afternoon tea in the air • Gourmet Service • Leveraging technology • Dessert • Spring , Summer , Autumn , Winter • Hot-Pot Rice • No accidents, No slips ! • Never bored on Dragon Air ! • In-Flight Sales HKD 170 Million • HK’s Own Airline ! • Surprise the customer ! AAMO -YMP 2015
P EOPLE M ANAGEMENT • Induction Training Program • Communication • Use of Technology • Mentorship Program • 52% crew size growth in past 5 years • Hire for ATTITUDE … Train for SKILL • 180 in-flight appraisals per crew per year • Stakeholders Feedback • Merit based promotion • Caring culture • Respect • Life Style and Roster options • Annual leaves scheme • Crew engagement AAMO -YMP 2015
S USTAINABILITY M ODEL Teamwork Interperso Communic nal Sustainability ation Effectivene ss Coping with Pressure AAMO -YMP 2015
C RITICAL S UCCESS F ACTORS • Unique Value • Industry Alliance • Consistent Service AAMO -YMP 2015
G OLDEN N UGGETS F ROM D RAGONAIR !! • Stay Focused • Self Disciplined • Always have a “Plan B” AAMO -YMP 2015
MTR • Founded in 1975 • Average of 5.3 million passengers every weekday. • Owners – 77% Hong Kong SAR government and 23% Public • MTR adopts a “R+P” business model = Railway + Property • 35,000 staff worldwide. • !5,000 staff in Hong Kong.
MTR - 4 values • Excellent Service • Mutual Respect • Value Creation • Enterprising Spirit
MTR - WIT – Work Improvement Team • Motto – “You have a say in what you do everyday” • Local to Global : WIT all over -> HK, Schenzen, Stockholm, Melbourne, Beijing, Sydney, London • Evaluation mechanism • Organisational level • Behavioural level • Learning level • Reaction level
Introduction- Reindustrialization through innovation • In the early history of Hong Kong development they were really strong in production but globalisation forces them to restrategize their business and now they are moving forward with innovation. • The Hong Kong government support this project through HKSP, because we can see this area managed to create jobs for the local, investor, new potential area of business such as creative business, education, green technology. • This is really a good concept of sustainable economy and setting the right platform for their people.
How do they do it? • Strategy: 3 C’s – Connect – Collaborate – Catalyse • 5 Clusters: – Biomedical Technology – Electronics – Green Technology – Information Communications Technology (ICT) – Material Precision & Engineering
LEARNINGS FROM DR. ALAN LAM • Perseverance • Passion • Transformation of his roles • Work Life Balance • Positive Attitude
• Stay Focus • Do one thing at a time • Listen & Observe • Voice out your opinion • Discover your strengths • Diversity & Inclusion • Make a difference Be Yourself!!!
THANK YOU!
Recommend
More recommend
