A BIT ABOUT US
Delivering to more than 21,000 UK Over 1,500 wines on-trade National – the largest Staff premises drinks choice available in equipped to wholesaler the on-trade offer quality with over advice and Innovative 200 years support Popular business experience brands, building premium ideas and Extensive range products, support of over 4,000 great prices Constantly services Excellent drink products seeking out product from around the new product world availability lines and and delivery Dedicated, Next day trends accuracy experienced and delivery, passionate e-billing and support network on-line Market ordering leading monthly promotions and offers
FLOW THE WAITER SERVICE THAT SELLS We’ve teamed up with Flow hospitality training to deliver a LICENSING & programme of fully on-line training THE BARTENDER SOCIAL RESPONSIBILITY modules that cover all the fundamental areas of legislative and service training for staff. CREATING COCKTAILS All modules are fully certified and awarded FOOD SAFETY by leading bodies within the sector . The training is instantly accessible, at a time and place to suit the learner . Flow could be extremely beneficial to your business and as part of our commitment to HEALTH & SAFETY WINE you we would like to offer each of your front of house team a free Flow Wine Module (RRP £15 per module). For more information, please see the video link and brochure download on COFFEE FIRST AID AWARENESS our website. CUSTOMER SERVICE
FOOD & WINE PAIRING Whilst personal taste should never be ignored, consideration as to which wine on a wine list would match well with a particular dish on a menu can greatly enhance the dining experience for your customers. Understanding the building blocks of taste When perfect pairings are understood by using (acidity , sweetness, bitterness or tannin, the ‘Food and wine combinations’ matrix, saltiness and umami) can help construct a other similarly successful pairings can be view as to how a wine will pair with various discovered. dishes. This matrix is available in pocket format for Considering a wines texture and intensity your staff to refer to on a regular basis. This will provide further guidance. information can really support your staff in selling wine to your customers as well as demonstrate your business’s wine knowledge and expertise. Acidity Sweetness Bitter/tannin Saltiness Umami
WINE LIST ENGINEERING Menu engineering is a tool used to boost sales of your There are 4 main drivers behind most profitable menu options and encourage customers to Menu Engineering: trade up and try something different from the usual ‘safe bets’. 1. Psychology Including consumer This can increase your In general, both Leslie and her perception, customers’ knowledge of wine staff said they felt more attention and and also increase revenue by confident when using the emotion. helping you sell your more engineered menu as it allowed profitable wines them to make good 2. Price recommendations for wine with We asked one of our customers, By cash margin or without food. They also said The Kings Wark, to be part of to drive volume that with the engineered menu, our case study . We explained the of better it allowed them to have more of menu engineering process to wines. a conversation about wine the owner Leslie and showed without feeling intimidated the benefits not only to her sales about the subject of trying to 3. Marketing but also her staff. We decided on recommend & Strategy a four week study throughout a bottle. The Kings Wark saw a Including pricing the month of August, trialling sales increase of nearly 100%. and promotion. each menu for 2 weeks at a time. 4. Graphic Design Including layout and typography.
DESIGN & PRINT Complimentary drinks list Illustrations from our design service very own Artist Menu Over 500 templated A range of high spec 500 designs ready to go menu covers £ Experienced and helpful Menu engineering Design Studio team expertise to maximise your profits First class print quality Design themes to spark your imagination Exceptionally quick turnarounds from request to delivery Option for a bespoke design in-keeping with your brand Menus, tent cards, banners, posters, bottle hangers and more Professional, eye-catching and unique POS
A BIT ABOUT OUR LOGISTICS Type your postcode here: Deliveries made over the Dedicated delivery days for length and breadth of the your postcode area UK Single bottle pick across our Products picked by our wines and spirits experienced and knowledgeable staff Vintage control across our extensive range of 2014 2013 Our own fleet makes premium wines over 98% of our deliveries Dundee Glasgow Revolutionary warehouse Y ork Runcorn management systems and Birmingham 14 regional depots stock rotation Shefford Bristol London Crayford Shepton Chandlers Ford situated throughout the UK State of the art voice pick A fleet of over 200 technology 200 Matthew Clark branded lorries Thousands of orders picked and delivered every Order day 1 for delivery day week of the year 2 – free of charge!
KEEP TRACK OF YOUR INVOICES ONLINE We’re pleased to have launched an e-billing system which can be accessed via ‘Y our account’ on our website - www.matthewclark.co.uk E-billing is part of a larger project where • Increased security as you can choose we’re developing various on-line platforms who views your bills. that will help you easily access your • Audit of order history business information from us. • Queries relating to invoices and • 24/7 access to statements, proof deliveries can be raised on-line. of delivery , credit notes and • Option to pay for outstanding invoices. invoices on-line using debit or credit • Ability to save documents to your card. computer , reducing paper wastage, filing and manual data entry . Link to user guide video
RESPECTING OUR RESPONSIBILITIES As an ISO 14001 accredited company we take our responsibility to the environment and local communities very seriously. We work ethically, safely and in an environmentally conscious way to make a tangible difference to customers, staff and shareholders. Customers and marketplace Community We are proud to have an ethics policy in Our teams across the country support a place where we fully comply with the Bribery number of local and national charities Act. (chosen by our employees) and we support We take a zero tolerance position on them by matching their contributions. We are unethical behaviour and work with our very conscious of the communities that live suppliers to ensure products we bring to around us and so we work closely with our market are ethically sourced and sustainable. landlords and local authorities to minimise our impact on the surrounding communities. Environment Social Impact We are fully registered and compliant with all the government agencies regarding All companies working in the alcoholic drinks carbon emissions, waste and environment industry should take into account the impact and are a low risk polluter and low carbon that the products that they sell may have on output business. We manage our individuals and society at large. We clearly deliveries using route optimisation understand our responsibilities towards software and are continually upgrading alcohol consumption and are a member of our fleet of HGV vehicles using efficient the Portman Group as well as being engines to deliver low emissions. registered with the Drink Aware scheme. Workplace Our ethos is simple, that our employees should work in a safe and healthy workplace. We are proud to be fully accredited to the OHSAS 18001 standard (The International Standard for Health and Safety Management).
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