500/525 Series Breakout Session 2018 Citation Jet Pilots Convention
Textron Aviation Leadership Ron Draper President and CEO 2
North America Aftermarket Leadership Roxanne Howell April Gerber Chris Hearne VP North American Service VP Parts & Programs VP Product Support Centers Kriya Shortt SR VP Customer Service Previn Kulkarni Scott Howell Phil Murphey Tracy Leopold Director Engineering Director Aftermarket Sales 3 Director Field Service Director Aftermarket Sales
Textron Aviation Service Directory App & Online Access • Service Directory App – Support Contacts – Service Centers – Flight Assurance – Diagnostics – More Features In Development • Free Download Available – Android: Google Playstore – Apple: App Store • Textron Aviation Service Directory Online • https://support.cessna.com/docs/custsu pt/onlineDirectory 4
Textron Aviation Breakout Support Cybill Zimmer Chris Provencio TAPD & Programs Service Center 5
Product Support Management Light and Legacy Jet Product Support Manager Team Legacy teamlegacy@txtav.com Team Beechjet +1 (316) 517-7786 Beechjet400xp@txtav.com +1(316) 517-9350 Team 525 team525@txtav.com Team Premier +1 (316) 517-7785 Premier@txtav.com +1(316) 517-9350 Team Mustang teammustang@txtav.com +1(316) 517-5490 Jessica Busse Manager Light and Legacy Jet jbusse@txtav.com Desk: +1 (316) 517-5458 Cell: +1 (620) 313-0113 6
Team Legacy Phil Ciholas Sam Kofoot Connor Brem Walt Glosson Toll Free +1(855) 832-6919 Intl +1 (316) 517-7786 teamlegacy@txtav.com 7
Product Support Alignment Team 525 Team 525 Team CJ Joins Forces with Team M2 ✓ Align CJ fleets & Citation M2 with the experts ✓ Robust level of technical service ✓ Response within 24 hours of contact 8
Team 525 Adam Balvanz Blake Barnard Jeff Bowen Cameron Teel Mike Bryant Toll Free +1(855) 832-9831 Intl +1 (316) 517-7785 team525@txtav.com 9
Technical Support: Team Twilight European Support (United States Off Shift) Jake Weiss Don Sweet Hank Weyland Monday - Friday Monday - Thursday Monday - Thursday 2 PM – 10 PM CST 2 PM – Midnight CST 10 PM – 7 AM CST Carl Fischer John Moody Michael Holler Friday – Sunday Friday – Sunday Friday – Sunday 7 PM – 7 AM CST 10 7 AM – 7 PM CST 7 AM – 7 PM CST
Fleet Statistics
500 Series Fleet Maturity • • 500/501 S550 • Produced: 1972 – 1985 • Produced: 1984 – 1988 • Age: 33 – 46 Years • Age: 30 – 34 Years • • 550/551 560 • • Model 550 CV • Produced: 1978 – 1984 • Produced: 1989 – 1994 • Age: 34 – 40 Years • Age: 24 – 29 Years • • 550 Classic Ultra • Produced: 1987 – 1994 • Produced: 1994 – 2000 • Age: 24 – 31 Years • Age: 18 – 24 Years • • Bravo Encore/Encore+ • Produced: 1997 – 2006 • Produced: 2000 – 2010 • Age: 12 – 21 Years • Age: 8 – 18 Years
525 Fleet Statistics • 525 (CJ/CJ1/CJ1+) • Fleet Size: 659 • Fleet Total Time: 1,989,014 • 525A (CJ2/CJ2+) • Fleet Size: 468 • Fleet Total Time: 1,239,219
Team Powerplants Rollin Rising Phil Pankratz Team Powerplant +1 (316) 517-6232 teampowerplants@txtav.com 14
Team Powerplants Light and Legacy Jet Models • Team Powerplants are here to assist! • Contact Textron Aviation Team Powerplants for any operational questions • Team Powerplants has direct support contacts at Williams, Honeywell, and Pratt & Whitney • Team Powerplants provides guidance to technicians • Free Service – 24 hours a day 15
Troubleshooting ECS Annunciations Williams Engines • Issue: Troubleshooting Engine Control System Faults Require Tooling • Status: FADEC EMT Kit Available P/N TL-221207 • Fits All FADEC Controlled FJ44-Series Engines • Includes EMT Communication Cable and Quatech Serial Port Adapter • EMT Basic Computer Software Available on Williams International Website for Free
Tail/Cross Wind Start Limitation All Models • Issue • Tailpipe fire when attempting engine starts with tailwind or crosswind greater than AFM limitation • Can cause damage to pylon and tailcone skin • Status • Adhere to tailwind/crosswind limitations listed in AFM • Textron Aviation added notes to AFM cautioning operators of dangers when starting beyond limits 17
Engine Water Rinse • Marine atmosphere • Operation over salt water or within 5 miles (8 kilometers) of a body of salt water • Affected by weather patterns and winds • Recommended to perform a water rinse procedure at the end of flight operations each day if: • Continuous operation in a salt or smog laden environment • Frequency may be optimized based on operators experience • Recommended to perform a water rinse procedure at the end of each week if: • Occasional operation in a salt or smog laden environment • Adjust washing frequency to suit engine condition
Technical Updates
Battery Start versus GPU Start All Models • Battery Starts • No issues when using a healthy battery • Degraded battery can result in slow engine spool up time and increased ITT during engine start • Observe AFM battery voltage limits for engine start • GPU Starts • Reduced engine spool up time and lower ITT during engine start • Eliminate battery discharge/recharge cycle • Increased battery service life • Observe GPU requirements in AFM 20
Ground Power Unit Procedures All Models • Textron Aviation GPU procedures • Connect Main Ship Battery • Turn on GPU and Allow Voltage to Stabilize • Connect Energized Cord to Airplane • Disconnect Energized GPU from Airplane • Turn off the GPU • Not adapted as common practice • Training is different, FBO’s may not practice this method • Testing documented aircraft spikes occur when deenergized GPU plugged into aircraft induces voltage spikes on aircraft • Overvoltage and current protection incorporated in design may not react fast enough • Circuit boards and sensitive hardware damaged from GPU’s • Spikes May Occur if GPU is Connected with Main Ship Battery Disconnected from Aircraft
Ground Power Unit Procedures All Models • Did you know? • Small Pin in External Power Receptacle Allows GPU Main Contacts to Engage Before Aircraft External Power Relay Energizes • Prevents GPU Main Contacts from Arcing During Insertion and Removal
Toilet Fluid Spill Prevention All Models • Toilet Fluid Spills Primary Cause is Improper Maintenance • Toilet fluid is corrosive and extreme caution must exercised to prevent spills • Refer to the Maintenance Manual Chapter 12 Servicing • Follow the maintenance manual procedures for proper removal/installation and servicing of the flush-type toilet • Use only approved materials listed in Chapter 12 23
Toilet Fluid Spill Prevention All Models • Visually inspect toilet area for evidence of leakage during removal/installation. • Supply hoses and coupling • Servicing cap • Tank condition • Pump • Tank to bowl connection • Knife valve 24
Toilet Fluid Spill Prevention All Models • Fluid Spills • Clean up should be done as quickly as possible • Aircraft should not be dispatched until spill is properly cleaned • Web article “Team Structures Addresses Toilet Spills” published on TxtAvSupport.com website November 23, 2010 • YouTube video “Toilet Spill (Blue Water) Cleaning Procedures” viewable on Cessna YouTube Channel https://www.youtube.com/watch?v=Xn7304qocqE • Key Points • Verify toilet tank is serviced with correct amount of fluid • Verify toilet tank is correctly installed and secured • Verify pump supply line coupling is properly connected to the tank • Verify knife valve is fully open before toilet use and fully closed before toilet removal 25
Corrosion Severity All Models • Corrosion Severity Maps • Citation Standard Practices Manual (Rev 1) 51-10-10 (Original Issue) • Maps define areas of potential corrosion for mild, moderate or severe • Corrosion severity zones are affected by atmospheric factors. • Maps in this section are for guidance for frequency • CAUTION: • Airports that use deicing fluids such as potassium formate must be classified as severe corrosion • CAUTION: • Aircraft operating in any severe corrosion areas are classified as operating in a severe zone 26
Corrosion Map North America 27
Corrosion Map South America 28
Corrosion Map Africa 29
Corrosion Map Asia 30
Corrosion Map Europe & Asia Minor 31
Corrosion Map South Pacific 32
Tire Pressure Maintenance All Models • Maintain Proper Tire Pressure • Single Most Important Action to Prevent Tire-Related Events • Check Tire Pressure Before First Flight of the Day • Measure Tire Pressure When Wheel, Tire and Brakes are Cool • Use Accurate Gauge When Checking Tire Pressure • Incorrect Tire Pressure can Result in Abnormal Wear • Under Inflation • Accelerates Tread Shoulder Wear • Elevates Operating Temperature • Increased Risk of Shoulder and Sidewall Damage • Over Inflation • Accelerates Center Tread Wear • Reduces Traction • More Susceptible to Cutting
Tire Pressure Maintenance All Models • Basic Aircraft Tire Pressure Gauge • TRONAIR 0-300 PSI Tire Pressure Gauge P/N 14-6806-6011 • Available from Textron Aviation Parts Distribution 34
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