27/06/2012 11:28 AM United Methodist Committee on Relief writes: - PDF document

27/06/2012 11:28 AM United Methodist Committee on Relief writes: “ The Body of Christ cannot be complete until all people are accepted into their communities of faith. However, a welcome sign outside the church is not enough. The sign may say, "Welcome," but the steps may say, "You must be able to walk up stairs to enter." ….. …..Before churches can become truly welcoming communities for persons with disabilities, our procedures, and the way we communicate must be evaluated and made accessible.” Accessibility for Ontarians with Disabilities Act, 2005 (A.O.D.A.) Customer Information & Built Employment Transportation Service Communication Environment Standards drafted, Standards developed awaiting Government approval & approved Integrated Accessibility Standards developed & approved in August 2011 Effective No date set January 1, 2012 Effective January 1, 2015 For more information on this Integrated Accessibility Standard go to: http://www.e-laws.gov.on.ca/html/source/regs/english/2011/elaws_src_regs_r11191_e.htm UNIT 1 Reg. 429/07 Reg. 429/07 • Scope of Regulation UNIT 1 • Specific Requirements • Role Reg. 429/07 Unit 1 will focus on: Optional UNIT 2 Case Studies Accessibility • The SCOPE OF REGULATION 429/07 Officer + Tips Case Studies • Problem solving obstacles to Accessibility Officer • Specific REQUIREMENTS for places of worship break down barriers Specific Tasks • Tips for Customer Service • The ROLE of an Accessibility Officer/Committee Next Steps Training • Future phases • Staff • FAQ’s • Volunteers UNIT 4 For complete copy of Regulation 429/07 click here: UNIT 3 • Leadership http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm Next Steps Training 1

27/06/2012 11:28 AM 1 1 Optional Optional Case 2 Case 2 Studies Studies + Tips + Tips 4 3 4 3 What does "Customer Service" refer to in a church context? What do I need to do to comply? Our interaction with all those who You must provide accessible customer service. come through our doors or access • Select a POINT PERSON (an ACCESSIBILITY OFFICER) our services. This person will likely seek support of other ministry Regulation 429/07 Core Principles: leaders in the church (an ACCESSIBILITY COMMITTEE). 1. Respect & Dignity 2. Independence 3. Integration 4. Equal Opportunity 1 Optional Case 2 Studies + Tips 4 3 Accessibility for Ontarians with Disabilities Act, (AODA) The Accessibility Customer Service standard Customer Service Standard is a voluntary standard. It’s the law! Places of Worship can decide whether or not to put it into practice. Fines if found guilty: • up to $100,000 per day to your organization • plus $50,000 to each Director True False A.O.D.A. Enforcement: • Inspections • Compliance orders • Administrative penalties http://www.aoda.ca/?p=1322 The Accessibility Customer Service standard is a voluntary standard. The Accessibility Customer Service standard is a voluntary standard. Places of Worship can decide whether or not to put it into practice. Places of Worship can decide whether or not to put it into practice. Sorry, this statement is FALSE. Congratulations! False is the correct choice. The Customer Service standard is law , and therefore not voluntary . The Customer Service standard is law, and therefore not voluntary. All places of worship must act in accordance to Regulation 429/07 prior All places of worship must act in accordance to Regulation 429/07 to January 1, 2012. prior to January 1, 2012. For complete copy of Regulation 429/07 click here: http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm For complete copy of Regulation 429/07 click here: http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm 2

27/06/2012 11:28 AM 1 1 Optional Optional Case 2 Case 2 Studies Studies + Tips + Tips 4 3 4 3 Reg. Requirement • Additional resources: 3 (1) Establish policies, practices & procedures 1. Policies – Ministry of Community and Social Services 3 (2) Ensure policies, practices & procedures 2. Equipment www.accesson.ca/compliance align with core principles – Customer Service Standard 3 (3) Establish policies on assistive devices 3. Service Disruptions http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm 3 (4) Communicate in a manner that takes into account his/her disability 4. Problem Solving 4 (2) Allow guide dogs or service animals 4 (4) Permit persons with disabilities to be accompanied by a support person • Sample goals / Terms of reference, etc. 4 (6) Provide information regarding fees charged http://www.christian-horizons.org/accessibility.html 5 (1) Train staff, volunteers 6 (1) Establish a process for feedback 7 (1) Provide notice of service disruption 9 (1) Documentation http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm Reg. 429/07 UNIT 1 • Scope of Regulation UNIT 2 • Specific Requirements Reg. 429/07 • Role Accessibility Officer Unit 2 will focus on the role of the Optional UNIT 2 accessibility officer/committee Case Studies Accessibility Officer + Tips • To coordinate & oversee accessibility tasks Unit 2 Specific Tasks of Accessibility Officer or • To communicate with the Board/Leadership Committee Member Click on Red Unit 3 button UNIT 4 UNIT 3 to go directly to Training. Next Steps Training 1 Optional Case 2 Studies + Tips 4 3 Accessibility tasks include: 2nd: 3rd: 1st: 1. Developing policies and procedures (including training) current identify develop policies gaps or revise 2. Recommending/obtaining equipment & supporting its use 3. Communicating service disruptions 4. Responding to accessibility complaints & problem solving Note: Training and Documentation will be required in all four areas. For Policy Templates click here http://www.christian-horizons.org/accessibility.html 3

27/06/2012 11:28 AM 1 1 Optional Optional Case 2 Case 2 Studies Studies + Tips + Tips 4 3 4 3 Include: • Name • Date(s) • Signature My Church J. C. Smith December 29, 2011 J.C. Smith 12/29/2011 Personal Assistive Device (This record should • do not touch or handle without permission be kept on file.) Jane Doe Library Jim Dean Pastor Rev. J. Dean Sample templates: Click here 1 1 Optional Optional Case Case 2 2 Studies Studies + Tips + Tips 4 3 4 3 Identify facilities, services or systems “If, in order to obtain, use or benefit from a provider’s goods or services, persons Prepare a “DISRUPTION IN SERVICE” notice. with disabilities usually use particular facilities or services of the provider and if “Notice of disruption must include information about the reason for the there is a temporary disruption in those facilities or services in whole or in part, the disruption, its anticipated duration and a description of alternative facilities provider shall give notice of the disruption to the public.” or services, if any, that are available. Ont. Reg. 429/07 s.5(2) Ont. Reg. 429/07s.5(1) List of Facilities & Services • Elevators • Ramps • Others List of Systems or Services • Accessible washrooms • Amplification systems • Others STOP!! STOP!! DO NOT USE!! ELEVATOR UNDER Ramp under REPAIR REPAIR. 1 1 Optional Optional Case 2 Case 2 Studies Studies + Tips + Tips 4 3 4 3 Determine how to make information about the complaint Determine how to receive feedback. Ont. Reg. 429/07 s. 7(1) process available to the public. “Every provider of goods or services shall establish a process for receiving Different Communication Methods and responding to feedback about the manner in which it provides goods or “Every provider of goods or services shall establish a process for receiving services to persons with disabilities and shall make information about the and responding to feedback about the manner in which it provides goods or process readily available to the public.” services to persons with disabilities and shall make information about the process readily available to the public. Ont. Reg. 429/07 s. 7(1) Information on your feedback process could include: Online Accessibility Feedback Form • Where public can provide feedback Click here to enter text. * Name: • What information should be provided Date: • Who is responsible for receiving feedback Click here to enter text. Feedback: • What actions will be taken Date Rec’d: Click here to enter a date. • Whether or not to expect an answer Rec’d by: Click here to enter text. • How long it should take Accessibility Click here to enter text. Officer Response: Click here to enter a date . Click here for a Template Respond by: * Your privacy is important to us. Every effort will be made to keep your name confidential. 4