Advocacy in Kent: Planning Together Co-Production Provider Workshop 25 March 2015 Aylesford Community Centre Emma Hanson Head of Strategic Commissioning Community Support Craig Merchant Procurement Manager - Care 1 1
Agenda 9:30 Registration and refreshments 9:45 Welcome 9:50 Introduction and scene setting 10:00 Group discussion and feedback 11:30 Procurement overview 12:00 Closing Summary 12:30 Close
A Life not a Service ! What does a good life look like for you and your family and how can we The Care Act: work together • Places well-being at its heart : the to achieve it? primary responsibility of local authorities is the promotion of the individual wellbeing of both those with care needs and carers • Shifts responsibility from providing services to meeting needs Service • Focuses on the need for services to be preventative, and stresses the Service Support importance of using the existing Person No Wrong Door strengths and assets of individuals and Circle of Support communities an assets based approach Support Support Service
Community Capacity Building Information and Advice ‘Community Agents’ Mental Older Sensory Health Person’s and Carers Advocacy Core Core Disability Services Offer Offer Services 4
Kent County “A strategic partnership Council involves a formal agreement between two or more parties that have agreed to share finance, skills, information Management Contract and/or other resources in the pursuit of common goals ” Local Groups and Strategic Partner Community Assets Service A Service E Service D Service C 5
Background • KCC has a history of commissioning both statutory and non-statutory advocacy services, through grants and contracts • Grants awarded annually • Existing contracts end in March 2015 • Our aim is to re-commission advocacy services from April 2016 • LD Advocacy outside scope at this stage • Existing advocacy services not fully strategically aligned 6 6
Background • Different interpretations of advocacy • Need to define ‘Advocacy’, and use appropriately • Identified gaps in provision, both in terms of need and geographical coverage • Different levels of qualifications of advocates • Not a standardised performance monitoring and quality assurance framework • New statutory duties under the Care Act 2014 7 7
KCC Strategic Aims • Meet statutory duties in provision of independent advocacy • W ithin the Council’s budget • Aligned to the authority’s proposed Corporate Outcomes Framework ‘Supporting Independence and Opportunity’ 8 8
What you’ve told us already Advocacy World Café - 13 February 2015 • Standard definition of advocacy • Support to understand, make decisions, voice an opinion and involvement through a process • Have points of entry and access to suit individual needs, including phone, web, face to face • Remove barriers to access: cultural & communication • Intervene at earliest point to stop escalation of issue • Lead to independence • Importance of self advocacy, peer to peer support and the sharing people’s skills • Signposting to other support in community 9
What you’ve told us already Advocacy World Café - 13 February 2015 • Directory of advocacy services – accessible to all • Partnership working: organisations working together to meet need, whilst keep focus on own specialty, with right skills to support specific client groups. • Triage: identification of need, urgency and/or communication preference • Simple pathways to reduce delay and maximise outcome • Local advocacy – understanding local issues, reduce travel • End postcode lottery – ensure fairness of distribution and consistency of provision across whole of Kent • Equality of access, remove barriers to those who need advocacy • Longer contracts so services are sustainable 10
Advocacy Service Provision in Kent (adults) STATUTORY STATUTORY 2014/15 Grant Contract Independent Mental Independent Mental STATUTORY Health Advocate Capacity Advocate STATUTORY Contract (IMHA) (IMCA) Care Act (2014) Advocacy Contract From April 2015 Health Complaints Advocacy Dementia MH Advocacy PD Advocacy LD Advocacy OP Advocacy Advocacy Grant Grant Contract Grant ( West Kent only) Grant Sensory Advocacy (No current provision)
Group discussion… Exploring options for delivery of Advocacy • How would you design a model of advocacy in Kent? • How would you work collaboratively with other partners to deliver the model? • What should be the expected outcomes? • How can they be measured?
Procurement overview Craig Merchant
Procurement: Principles of competition • Procedures will be transparent and contract opportunities will be publicised • Suppliers will be treated equally • Procurement procedures and decisions will be proportionate • Clearly defined lotting strategy covering the areas and service demands of Kent • TUPE and Pensions considered where appropriate
Why a competitive tender process? Regulations • We have to comply with certain rules and regulations when buying goods and services, which include EU directives on public procurement. • Contracts for more than £172,514 of goods and services have to be advertised in the Official Journal for the European Union in line with the public procurement directives. • Our Constitution includes its own Contract and Tenders Standing Orders, to which all budget holders must adhere: – For transactions valued at, or more than, £50,000, a formal tender process must be conducted where no fewer than three competitive tenders must be sought. – Further information can be found on our website on Spending the Councils Money • Under the principles of the directives all competition must be fair, open and transparent. Our promise to the market • We are committed to using a mixed range of suppliers to help stimulate a varied and competitive marketplace. To achieve this, we will take a proactive role in our interaction with suppliers. • We promise to treat each supplier, prospective supplier and enquirer with fairness and respect. We will be helpful and considerate at all times to all those who require our assistance. • We will follow a fully auditable process that is compliant with public procurement legislation and give feedback to unsuccessful bidders upon request, following the award of a contract. 15
Evaluation for Care • Criteria and process is based on procurement standardised approach and is “tweaked” to address the requirements of commissioners and service users within the category • Any variations to the process will need to be agreed with the Category Manager • We will always provide evaluator and bidder guidance • We will aim to build our evaluation around the portal • We will only evaluate and score what is required and it will be linked to the specification • We will adopt appropriate criteria and sub criteria • We will ensure that each procurement process has a clearly understood threshold for quality • Financial and quality scores will be evaluated separately • Procurement will own and run the evaluation process • We will always conduct a moderation stage
Stages of evaluation/down selection Pre Qualification Questionnaire Invitation to Tender/Participate in Dialogue/Negotiate Supplier Interviews/Clarification Meetings Best and Final Offer – Only if process allows Pre award meeting Each element must be scored and weighted if applied
Scoring Criteria Score Assessment Interpretation % Score 4 Excellent Response is completely relevant and provides an excellent 100% understanding of the issues. The response is comprehensive, unambiguous and provides above requirement details of how the requirement will be met. Offers significant beneficial added value 3 Good Response is relevant and good. It demonstrates a good 80% understanding of the requirement and provides additional details on how the requirements will be fulfilled. Offers additional beneficial added value 2 Acceptable Response is relevant and acceptable and meets the 60% requirement. The response addresses a broad understanding of the requirements and addresses the need 1 Poor Response is partially relevant but lacks sufficient detail. The 40% response addresses some elements of the requirement but contains insufficient or limited detail or explanation on how the requirement will be fulfilled. 0 Unacceptable Nil or inadequate response. Fails to demonstrate an ability to 0% meet any of the requirement. Does not have any understanding of the need.
Additional Criteria areas for Care • Safeguarding • Risk of harm • Quality consideration and our willingness to pay • Choice directive • Statutory requirement • Social value
Weightings • Price and Quality are the main requirements • Price – Clear definition of fair cost of care and guide price – Are we able to set a maximum affordability threshold • Quality – Use of criteria and sub criteria – Operational delivery, including safeguarding – Mobilisation, Transition and transformation (MTT) – Commercials, Finance and Legal – HR, TUPE
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