2019 QUALITY OF WORK LIFE MEMBER SURVEY RESUL TS CITY COUNCIL - PowerPoint PPT Presentation

2019 QUALITY OF WORK LIFE MEMBER SURVEY RESUL TS CITY COUNCIL MEETING OCTOBER 22, 2019

Quality of Work Life Member Survey  Administered every other year for two decades (most recently: February 2019)  56 statements in six areas: Values & Ethics, Leadership, Communication, Training & Development, Recognition, Work Environment  Likert Scale – strongly agree, agree, neither agree nor disagree, disagree, strongly disagree  Anonymity has been totally and completely protected from day one – period!

Likert Scale Converted to Ordinal Data  Allows for numerical averages to be calculated  Strongly agree = 5  Agree = 4  Neither agree nor disagree = 3  Disagree = 2  Strongly disagree = 1

Independent Review Team Used Same Survey  WRT May 31 event: Provides “before and after” impression  Both surveys are voluntary and self-selected (not random samples)  The two survey demographics may be different (gender, race, tenure, department, percentage of workforce participating)  City’s response to the event, media coverage of the event, employee exposure to social media, and the event itself may influence employee’s responses

MEMBER SURVEY DATA – FEBRUARY 2019 Category Average Positive: Agree Neutral: Negative: Disagree Positive to Score or Strongly Neither Agree or Strongly Negative Agree nor Disagree Disagree Ratio Values & Ethics 4.0 77.9% 18.7% 3.5% 22-1 Communication 3.9 74.7% 21.9% 3.4% 22-1 Training & Development 3.9 73.2% 21.8% 5.0% 15-1 Work Environment 3.8 66.9% 26.2% 6.9% 10-1 Recognition 3.7 64.5% 27.2% 8.3% 8-1 Leadership 3.6 54.7% 33.0% 12.3% 4-1

Completion Completed Rate Surveys Comments RESEARCH 2,881 3,441 46% February 1 to from 1,123 392 > 2016 March 1, 2019 employees 5 depts. Males 50%; represent 70% Females 49%; of comments: No answer 1% Police 549 HS 535 Fire 360 P&R 322 PW 261

CITYWIDE 3.8 AVERAGE SCORE

DEMOGRAPHICS THAT EXPRESS HIGHER LEVELS OF SATISFACTION  Part-time employees  Supervisors  Employees who have been with the City for less than one year  Those aged 55 and over

I understand how my job 4.5 impacts the City’s mission 4.5 VALUES & ETHICS – 4.0 & goals I’m treated with respect 4.3 by my immediate supv. 4.2 4.2 I’m treated with respect by my co-workers 4.2 Immediate supv. 4.1 encourages effective 4.1 teamwork Co-workers go beyond 4.0 what’s expected of them 4.0 to serve others 4.0 City does not tolerate discrimination 4.0 City vales diversity 3.9 3.9 2019 (Avg: 4.0) 2016 (Avg: 3.9)

I’m treated with respect 3.9 by the managers in my 3.9 VALUES & ETHICS (cont.) dept. My dept.’s mgrs./supvs. 3.9 apply policies & rules fairly to me ^ The City effectively 3.8 promotes inclusion & 3.8 diversity Dept. looks for ways to 3.8 improve our services 3.8 Dept. Director 3.8 encourages effective 3.8 teamwork Managers in my dept. 3.8 encourage effective 3.7 teamwork Training dedicated to 3.8 diversity & inclusion is 3.7 important

I keep myself informed 4.1 through internal 4.2 publications COMMUNICATION – 3.9 Often initiate 4.1 communication about my 4.1 job with immediate supv. Immediate supervisor 4.1 considers my ideas related 4.1 to my work Immediate supervisor 4.1 does what they say they 4.0 will Member Communications 3.9 Program keeps me well- 4.0 informed Department does a good 3.6 job communicating City 3.7 issues Managers in my 3.6 department do what they 3.5 say they will 2019 (Avg: 3.9) 2016 (Avg: 3.9)

Imm. supv. provides me 4.2 TRAINING & DEVELOP. – 3.9 time to get training 4.1 Imm. supv. tries to 4.1 understand problems & 4.0 find solutions Members are willing to 4.0 share info/knowledge 4.0 I have authority to carry 4.0 out job responsibilities 4.0 I receive proper training 4.0 to perform my job well 3.9 I’m involved in 3.9 improving work 3.9 processes 3.8 Co-workers take initiative to learn/grow 3.8 Amount of work expected 3.7 of me is reasonable 3.6 Mgrs. try to understand 3.5 2019 (Avg: 3.9) problems & find solutions 3.5 2016 (Avg: 3.8)

Dept. accommodates my 4.3 personal needs 4.3 WORK ENVIRONMENT – 3.8 Imm. supv. works with me 4.2 to help solve work issues 4.1 I am proud to be a Member 4.1 of my department 4.1 Co-workers contribute to 4.0 a quality work life 4.0 Dept. is concerned about 3.9 Member health/safety 3.9 I have the necessary tools 3.9 to perform my job properly 3.9 Imm. supv. builds a trusting 3.9 work environment 2019 (Avg: 3.8) 3.9 2016 (Avg: 3.8)

I would recommend the City 3.8 as a good place to work WORK ENVIRONMENT (cont.) 3.7 I’m in a work environment 3.7 where I feel included/valued 3.6 I have opp. to contribute to 3.7 decisions that affect my job 3.7 Co-workers are held 3.5 accountable for the quality 3.5 of their work Mgrs. in my dept. build a 3.4 trusting work environment 3.4 I believe survey results 3.1 will be used to make dept. 2019(Avg: 3.8) 3.1 even better 2016 (Avg: 3.8)

3.6 Mgrs. in my dept. are committed to improving processes 3.6 Mgrs. in my dept. communicate 3.6 our depts. goals & objectives 3.6 LEADERSHIP – 3.6 Dept. Director communicates 3.6 the City’s goals & objectives 3.6 Mgr’s. decision-making is based 3.6 on City’s Organization Values 3.6 Dept. Director’s decision-making is 3.6 based on City’s Organization Values 3.6 City Mgr.’s/Deputy City Mgr.’s help 3.5 create culture of learning 3.5 City Mgr.’s/Deputy City Mgr.’s 3.4 decision-making is based on City’s 3.4 Organization Values 2019 (Avg: 3.6) 2016 (Avg: 3.5)

Imm. supv. values my talents & 4.1 contributions 4.0 Imm. supv. provides me with 4.0 RECOGNITION – 3.7 useful ongoing feedback 3.9 Imm. supv. compliments and/or 4.0 praises me 3.9 Co-workers give encouragement/ 3.8 praise to one another 3.8 I’m satisfied with advancement 3.2 opp. that I have at the City 3.1 Overall, I’m satisfied with the 2.9 City’s compensation 2.8 2019 (Avg: 3.7) 2016 (Avg: 3.6)

I understand how my job impacts 4.5 the City’s mission/goals HIGHEST RANKED –TOP 10 I’m treated with respect by my 4.3 immediate supv. Dept. accommodates my needs 4.3 when I have personal matter I’m treated with respect by my 4.2 co-workers Imm. supv. provides me time for 4.2 training Imm. supv. works with me to help 4.2 solve work related issues Imm. supv. encourages effective 4.1 teamwork Imm. supv. considers my ideas 4.1 related to my work Imm. supv. does what (s)he says 4.1 (s)he will I keep myself informed 4.1

LOWEST RANKED – BOTTOM 8 City Mgr./DCMs help create a 3.5 culture of learning/development Mgrs. try to understand what 3.5 happened, then find solutions My co-workers are held 3.5 accountable City Mgr.’s/DCM’s decision-making 3.4 based on Org. Values Mgrs. in my dept. work to build a 3.4 trusting work environment I’m satisfied with advancement opp. 3.2 Believe survey will be used to make 3.1 my dept. even better Overall, I’m satisfied with City’s 2.9 compensation

Ethnicity ~ 2019 Category Average Scores White Black/AA Non-White* A. Values & Ethics 4.0 4.0 4.0 B. Leadership 3.6 3.7 3.6 C. Communication 3.9 4.0 3.9 D. Training & Dev. 3.9 3.9 3.9 E. Recognition 3.7 3.7 3.7 F. Work Environment 3.8 3.9 3.8 *Non-white includes Black/AA and all other ethnicities

Ethnicity ~ 2019 Individual Statement Scores White Black/AA Non-White* 4.2 4.3 4.2  I’m treated with respect by my co-workers 4.3 4.3 4.2  I’m treated with respect by my imm. supervisor 3.9 4.0 3.9  I’m treated with respect by the mgrs. in my dept. 4.2 4.1 4.1  Imm. supv. provides me time to obtain training 4.1 4.0 4.0  When problems occur, supv. tries to understand… 3.5 3.6 3.5  When problems occur, mgrs. try to understand… *Non-white includes Black/AA and all other ethnicities

Ethnicity ~ 2019 Individual Statement Scores White Black/AA Non-White* 4.1 3.9 3.8  The City does not tolerate discrimination 4.0 3.9 3.9  The City values diversity 4.2 4.0 4.0  Supervisor values my talents & contributions 3.2 3.3 3.2  I’m satisfied with advancement opportunities 2.8 3.2 3.0  Overall, I’m satisfied with the City’s compensation  Supv. works w/me to help solve work related issues 4.2 4.2 4.1 *Non-white includes Black/AA and all other ethnicities

Ethnicity ~ 2019 Individual Statement Scores White Black/AA Non-White* 3.9 3.9 3.8  My mgrs./supvs. apply policies/rules fairly to me 4.2 4.1 4.0  I’m proud to be a member of my department  I’m in a work environment where I feel 3.7 3.6 3.6 included/valued 3.8 4.0 3.8  I’d recommend the City as a good place to work *Non-white includes Black/AA and all other ethnicities

EASY QUESTIONS