2015 Personal Assessment of f the College Environment (P (PACE) Measuring Climate at Tulsa Community College
The PACE Model Institutional Structure Supervisory Driver Outcome Relationships Leadership Student Success Teamwork Student Focus 2
Four Organizational Systems Coercive Competitive Consultative Collaborative Leaders have substantial Leaders have Leaders have little Leaders have but not complete demonstrated confidence confidence or trust in condescending confidence confidence and trust; and and trust in employees; employees; seldom and trust in employees; significantly involve employees are involved in involve them in decision- occasionally involve them employees in decision- appropriate decision- making in decision-making making making Some decision-making at More decisions made at Decision-making is widely Decisions are top-down. lower levels, but top is in lower levels, and leaders dispersed and well control. consult followers. integrated across all levels. Lower levels deal more Lower levels cooperate in Lower levels oppose goals with morale and exercise Collaboration is employed accomplishing selected established by leadership. cooperation toward goal throughout. goals. accomplishment Influence mainly through Influence primarily Some influence through Influence through rewards. Occasional through fear and rewards and some through participation and punishment and some punishment. fear and punishment. involvement in process. collaboration occur. TCC 3
TCC Sample Administered online to 2,307 employees, 747 (32.4%) completed survey 4
Respondents by Personnel Cla lassifi fication 5
PACE Response Rates (2008 vs. . 2012 vs. . 2015) 6
Would ld You Recommend TCC as a Pla lace to Work? 7
Climate Factor Means Collaborative Consultative Competitive Coercive *Overall does not include custom questions. ^ Number and type of custom questions not consistent across year. * Does not include TCC’s custom items. ^Number of custom items different from 2012-2015. 8
Climate Factor Means Collaborative Consultative Competitive Coercive *T-test results indicate a significant difference between the 2015 mean and the Norm Base mean (p < .05). 9
Customized It Items Overall M=3.61, SD=0.73 Coercive (n=0) Competitive (n=2) Consultative (n=11) Collaborative (n=4) *Actual items with item means on next slide. 10
2015 Customized Questions Mean (SD) Model The extent to which TCC offers a safe work environment for me 4.22 (0.85) The extent to which I am satisfied with working at TCC 4.18 (0.92) Collaborative The extent to which TCC is effective in its community partnerships and outreach 4.10 (0.78) The extent to which the College’s academic programs adequately prepare students for 4.04 (0.80) employment and university transfer The extent to which the institution ensures quality instruction and academic support for its 3.95 (0.88) students The extent to which the institution’s facilities are safe, modern, and conducive to learning 3.89 (1.00) The extent to which the College markets and communicates its programs and services 3.87 (0.98) The extent to which TCC’s technology is sufficient to support its operations and programs 3.73 (1.05) The extent to which TCC’s policies, processes, and services help remove barriers to student 3.72 (1.00) success The extent to which there is a positive relationship between faculty and/or staff with 3.49 (1.12) Consultative administration The extent to which TCC’s website is accessible and user -friendly 3.43 (1.23) The extent to which faculty and/or staff are involved in development of new policies and 3.35 (1.08) procedures The extent to which the institution has a performance-based culture dedicated to continuous 3.32 (1.18) improvement The extent to which TCC is transparent regarding its budgeting and finances 3.25 (1.14) The extent to which TCC compensates its employees 3.05 (1.24) The extent to which I am satisfied with TCC’s performance appraisal process 2.96 (1.31) The extent to which the institution addresses low-performing employees or detrimental Competitive 2.70 (1.21) workplace situations Overall 3.61 (0.73) 11
Clim limate Factor Means by y Personnel Cla lassif ification 12
Clim limate Factor Change from 2012 to 2015 by y Personnel Cla lassif ification 13
Comments 424 (56.8%) respondents provided written comments in 2015 625 (50.7%) respondents provided written comments in 2012 14
Top 10 It Items (Means) [C [Custom = C] The extent to which… 1. I feel my job is relevant to this institution’s mission (4.52) 2. My supervisor expresses confidence in my work (4.30) 3. TCC offers a safe work environment for me (4.22) [C] 4. My supervisor is open to the ideas, opinions, and beliefs of everyone (4.20) 5. This institution prepares students for further learning (4.19) 15
Top 10 It Items (Means) [C [Custom = C] The extent to which… 6. I am satisfied with working at TCC (4.18) [C] 7. Students receive an excellent education at this institution (4.17) 8. Student ethnic and cultural diversity are important at this institution (4.14) 9. TCC is effective in its community (4.10) [C] 10. I am given the opportunity to be creative in my work (4.10) 16
Most Favorable le Comments (Sample les) Institutional Structure (n=212) • “Communication and top -level administrative transparency is very good overall.” • “My experience is that TCC is student focused and is a collaborative and supportive environment for employees.” • “TCC is well -known in the community and so its employees are typically well- respected. There are those at TCC who see the need for change and who continue to try to address positive change.” Supervisory Relationship (n=60) • “My supervisor is supportive and appreciates my work.” • “Most favorable is autonomy in my position and the confidence the institution seems to have in me.” 17
Most Favorable le Comments (Sample les) Teamwork (n=53) • “I feel that everyone I work with, that I have had direct contact with, has been extremely helpful and professional. I feel welcome and at ease to ask for clarification concerning questions I may have.” Student Focus (n=83) • “Faculty and staff truly care about our students and work together to effectively meet their needs — even working within processes and procedures that often confuse or create barriers for students.” Other (n=64) • Topics include adjunct faculty, compensation and benefits, facilities, and technology • “I have never worked for a college that supports its adjuncts so well.” 18
Bottom 10 It Items (Means) [C [Custom = C] The extent to which… 1. The institution addresses low-performing employees or detrimental workplace situations* (2.70) [C] 2. I am satisfied with TCC’s performance appraisal process (2.96) [C] 3. TCC compensates its employees (3.05) [C] 4. The extent to which I have opportunity for advancement within this institution (3.09) 5. I am able to appropriately influence the direction of this institution (3.14) *T-test indicate a significant decrease from 2012 to 2015 (p<.05). 19
Bottom 10 It Items (Means) [C [Custom = C] The extent to which… 6. TCC is transparent regarding its budgeting and finances (3.25) [C] 7. This institution is appropriately organized (3.26) 8. Information is shared within the institution (3.31) 9. The institution has a performance-based culture dedicated to continuous improvement (3.32) [C] 10. Faculty and/or staff are involved in development of new policies and procedures (3.35) [C] 20
Least Favorable le Comments (Sample les) Institutional Structure (n=279) • “Accessibility for students, faculty and staff with disabilities is least favorable. It’s still an afterthought.” • “Most decisions are made from the top down by those who do not deal directly with students. Then those who are required to implement policies have little or no input.” • “Least favorable is the lack of data informed/driven decision - making.” • “Cooperation between campuses needs to improve.” Supervisory Relationship (n=62) • “I am so tired of the evaluation process. It does not provide constructive feedback on how I can improve or what I am doing well at.” • “I really do not receive any feedback regarding my performance from my supervisors. I do receive the student survey results, but it would be nice to know how my administrator feels about my work.” 21
Least Favorable le Comments (Sample les) Teamwork (n=17) • “I think that part -time staff are treated as an afterthought when it comes to getting information out to us and asking for input on office hours.” Student Focus (n=81) • “I don’t think so people within the organization adhere to the goals of the college. We are here to serve the students. This should be our primary mission as TCC employees.” • “We need more mentoring on campus to help students that are struggling in their classes.” Other (n=189) • Topics include adjunct faculty, compensation and benefits, facilities, and technology • “Many school processes are still pen and ink functions in a digital age.” 22
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