201 2019 9 Se Service vice Implementa Implementation tion Plan - PowerPoint PPT Presentation

201 2019 9 Se Service vice Implementa Implementation tion Plan Plan Citizen Oversight Panel, November 15, 2018

Agenda • Service Implementation Plan (SIP) Overview • 2018 Ridership Trends • 2019 Service Planning • Five-Year Service Outlook & Plan 2

Service Implementation Plan Overview • Guides delivery of ST services in upcoming year • Coordinates with agency budget process • Five-year service look-ahead • Reviews existing ridership & performance trends Ridership & Draft Major Service Equity Five-Year Service Performance Service Changes Evaluation Outlook & Plan Analysis 3

2018 Ridership by Mode 18.3 18.5 18.4 18.2 0.97 0.97 0.94 0.90 ST Tacoma Express Link Average 2,524 64,414 2015 2016 2017 2018E weekday 2015 2016 2017 2018E Q3 2018 and -12% -1.7% percent 4.3 4.4 4.7 change from 24.5 3.9 23.0 Q3 2017 Link 19.1 Sounder 11.5 17,810 81,022 2015 2016 2017 2018E 2015 2016 2017 2018E + 2.3% + 8.2% 4

For more detail: corridor & route profiles CORRIDOR MAPS CORRIDOR ROUTE MAP AND TRIP LOAD CHARTS STATISTICS RIDERSHIP STATISTICS 5

Major changes to ST Express necessary • Growing regional congestion impacting service quality • Construction and congestion impacts in 2019 • Slower speeds require more buses to maintain existing service • Limited regional bus base capacity available to respond 100% % of Trips On-Time 95% ST Express On-Time 90% Performance Trend 85% Performance Target by Month 2017-2018 85% on-time 80% 75% 70% Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 6

ST Express Service Reliability Sample of reliability monitoring (graphs show one day sample) ACTUAL SCHEDULED 8:00 PM 20:00 7:30 PM 19:30 7:00 PM 19:00 Gap between buses 6:30 PM 18:30 6:00 PM 18:00 Buses bunched together 5:30 PM 17:30 5:00 PM 17:00 4:30 PM 16:30 4:00 PM 16:00 3:30 PM 15:30 3:00 PM 15:00 2:30 PM 14:30 7

2019 SIP Major Service Changes • Grow fleet by 19 buses and add 17,600 service hours • March 2019: • Downtown Seattle Transit Tunnel rail only • Montlake Freeway Station Closure • Route 555 elimination between Bellevue and Issaquah • Route 580 reduce low performing segment • Route 513 to serve Seaway TC • September changes considered in early 2019 8

Route 550: New routing on surface streets Respond to DSTT conversion to rail-only • As DSTT becomes rail-only, operate on 2 nd & 4 th Avenues • Add buses and service hours to mitigate longer travel times • 10,700 weekday customers will need to use different stops 9

Montlake Freeway Station Closes; Add New Trips Respond to construction impacts • SR 520 construction will close Montlake Freeway Station • Add new evening and weekend service on Route 542 until September 2019 • 350 customers maintain service with a transfer (3% of existing Route 545/555 riders) 10

Route 555: Eliminate low-performing segment Reallocate lower-performing service • Bellevue-Eastgate-Issaquah segment eliminated due to lower ridership • Reallocate saved resources to avoid trip reductions on Route 554 • 175 of 740 (24%) can use KCM Routes 271 or 241 11

Route 580: Reduce low-performing segment Reallocate lower-performing service • Reduce service between Lakewood Station and South Hill when duplicated by Sounder • Reallocate saved resources within Pierce County • 35 of 560 (6%) weekday customers can use Sounder or PT Route 4 between Lakewood & Puyallup 12

Route 513: Start at new Seaway Transit Center Integrate service with partners • Move start of route to Seaway Transit Center • Evergreen Way & 79 th Pl customers would shift to new stops on Casino Rd & Evergreen Way • Provide connections to Everett Transit, Community Transit, and other services • 66 of 636 (10%) weekday riders 13 will need to use a different stop

Outreach Summary 60,000 people reached on social media 40 ambassadors distributed 2,400 cards to riders on all affected routes, summarizing proposed changes Coach posters onboard buses summarized changes Personal responses from service planning or outreach staff to all e-mails and phone calls received Summary of SIP on website with a survey on proposals 14

Five-Year Service Outlook & Plan • Ridership growth, freeway congestion • Light rail construction impacts • Bus-rail integration planning with partners • Northgate Link in 2021 • East Link in 2023 • Lynnwood Link, Federal Way, Redmond in 2024 • BRT in 2024 15

Annual Ridership 2017-2024 SYSTEM-WIDE ESTIMATED ANNUAL BOARDINGS 18.8% • 2019 Link ridership growth with rail-only 100 90 DSTT 13.0% 80 23.1% • 2021-2024 new Link extensions open 70 8.6% 60 8.2% • ST Express ridership declines due to 2.1% 2.7% 50 congestion and some replacement by 40 Link & BRT 30 20 10 0 2017 2018 2019 2020 2021 2022 2023 2024 16

Questions? 17

Ridership – ST Express • Strongest corridors still remain to East King County on I-90 70,000 and SR 520 corridors 60,000 Average Weekday Boardings by Month 50,000 • Ridership decline due to East 40,000 Link construction P&R closures 30,000 • Congestion pushing I-5 South 20,000 customers to alternate modes 10,000 • Sounder Connectors growing 0 with new Sounder South trips 18

Ridership – Sounder south line • Sounder south line added 18,000 two new round trips in Mid-day Train added Sep 2016 16,000 September 2017. Average Weekday Boardings by Month Service to Lakewood 14,000 and South Tacoma Station Oct 2012 • 12,000 Capacity increases resulted 10,000 in ridership growth of about 2 New Round 8,000 Trips added 750 new riders . 6,000 Sep 2017 4,000 • The new trips eased 2,000 - crowding on the early morning trains and added more evening trip options. 19

Ridership – Sounder north line • 2,500 Ridership stable • 2,000 Adjustments to 2- and 3-car Average Weekday Boardings by Month trains in early 2018 to better 1,500 match capacity and demand 1,000 500 0 20

Ridership – Link • Ridership growth continued in 2018 90,000 September 2018 - • Weekday ridership growth 80,000 Angle Lake opens continues during peak periods 70,000 Average Weekday Boardings by Month 60,000 March 2018 - University Link opens 2017 2018 50,000 9,000 8,000 40,000 Weekday Hourly Ridership 7,000 30,000 6,000 5,000 20,000 4,000 3,000 10,000 2,000 0 1,000 0 4 AM 6 AM 8 AM 10 AM 12 PM 2 PM 4 PM 6 PM 8 PM 10 PM 12 AM 21

Ridership – Tacoma Link • Ridership down in 2018 due to 4,500 4,000 Tacoma Dome renovation and parking Average Weekday Boardings by Month 3,500 garage rehabilitation project 3,000 2,500 • Special events drive ridership on 2,000 Tacoma Link 1,500 1,000 500 0 22