IOOF Holdings Ltd GPO Box 264 ABN 49 100 103 722 Melbourne VIC 3001 Level 6, 161 Collins Street Phone 13 13 69 Melbourne VIC 3000 www.ioof.com.au 2 November 2016 IOOF HOLDINGS LIMITED Investor Briefing Presentation Attached is the presentation to be given today by IOOF senior executives at an Investor Briefing in Melbourne. The briefing is scheduled to commence at 2:30pm AEDT. The briefing will be webcast live from 2:30pm and may be accessed at http://webcast.openbriefing.com/3053/ . A recording of the webcast will be available later today at the same address. -ENDS- Enquiries: Rachel Scully Head of Corporate Affairs IOOF Holdings Limited P: +61 3 8614 4530 E: rachel.scully@ioof.com.au About IOOF Holdings Limited IOOF has been helping Australians secure their financial future since 1846. During that time, we have grown substantially to become one of the largest independent groups in the financial services industry. IOOF provides advisers and their clients with the following services: • Financial Advice and Distribution services via our extensive network of financial advisers and stockbrokers; • Platform Management and Administration for advisers, their clients and hundreds of employers in Australia; • Investment Management products that are designed to suit any investor’s needs; and • Trustee Services including estate planning and corporate trust services. Further information about IOOF can be found at www.ioof.com.au
Investor Briefing 2016 2 NOVEMBER 2016
Investor Briefing 2016 Christopher Kelaher Managing Director 2 NOVEMBER 2016
Management Team NAME AND TITLE EXPERIENCE COMMENTS • David has over 25 years’ experience having worked at JP Morgan, ANZ Bank, Colonial and PwC David Coulter 25+ years • He was appointed Chief Financial Officer in September 2009 and has played a pivotal role in subsequent Chief Financial Officer restructuring and a series of acquisitions Gary Riordan • Gary has over 25 years’ experience in financial services, trustee and governance General Counsel • He joined IOOF upon the acquisition of Australian Wealth Management in 2009 25+ years • Prior to this, Gary worked as a Partner at Holding Redlich and Cornwall Stodart and Principal with GR Financial Group General Manager, Trustee Services Services and IFS Fairley • Renato has over 18 years’ experience in financial services with a particular focus on senior management and Renato Mota corporate strategy Group General Manager, 18+ years • He is responsible for the overall delivery of value to the group’s various client segments across advice and services Wealth Management • He joined IOOF in 2003 and has previously worked for Rothschild, NAB and ANZ, and is a CFA charterholder • Stephen has over 30 years’ experience and was appointed to the role of Chief Investment Officer at IOOF in Stephen Merlicek October 2009 30+ years Chief Investment Officer • Prior to joining IOOF, he was the Chief Investment Officer at Telstra Super for 10 years, during which time it was a top performing fund winning numerous investment awards Frank Lombardo • Over 20 years experience across the financial services sector Group General Manager, 20+ years • He previously held senior management roles at NAB and Aviva Australia Client and Process Ingrid Liepins • Ingrid recently joined IOOF as Group General Manager, People and Culture. 25+ years • Ingrid brings over 25 years of broad industry experience in Financial Services, Information and Communications Group General Manager, People & Culture Technology, Psychology and Education • Julie has over 20 years’ experience in financial services gained in roles with Ernst & Young, Standard & Poor’s, FUTURE FOCUS Julie Orr Morningstar and Intech 20+ years Group General Manager, • Previously, Julie was IOOF’s General Manager Operations, and has played a key role in integrating several Corporate Development acquisitions, including AWM, Skandia and SFG • Andrew joined IOOF in 2009, having held the same position with Australian Wealth Management since 2007 Andrew Todd 16+ years • Previously, he worked as Head of IT with Standard & Poor’s, and prior to that, he worked with Volkswagen Chief Information Officer Financial Services and PwC Paul Vine • Paul joined the group in August 2014 Company Secretary 20+ years • He previously held in-house legal and governance roles at AXA, Bell Potter and Telstra, following an early career in Group General Manager, London and Melbourne Legal, Risk and Compliance Presenting today In attendance today 3 IOOF | Investor Briefing | 2 November 2016
Creating shareholder value ORGANIC PRODUCTIVITY ACCRETIVE SHAREHOLDER GROWTH & EFFICIENCY ACQUISITIONS VALUE + + = Continuing positive UNPAT Prudent and Shadforth delivers net flows disciplined cost $173m 7.5cps management $1.8b Fully franked $25m pre-tax Cost to income ratio 15 th consecutive 26cps final 56.9% cost synergies quarter* of positive proposed dividend realised platform net flows Operating 6.2% dividend Broader earnings expenditure down base provides Execution of 2% yield** resilience to ClientFirst Strong free cash flow volatile markets initiative and low net debt STRATEGIC FOCUS ClientFirst Advice Academy Open architecture Corporate culture WELL POSITIONED TO PURSUE FUTURE OPPORTUNITIES * As at 30 September 2016 ** Based on 20 day VWAP to 5 August 2016 4 IOOF | Investor Briefing | 2 November 2016
Our purpose UNDERSTAND ME LOOK AFTER ME SECURE MY FUTURE IOOF | Investor Briefing | 2 November 2016 5
Shaping Culture at IOOF Doing better by design Ingrid Liepins Group General Manager, People & Culture 2 NOVEMBER 2016
We’ll cover IOOF’S SHAPING IOOF’S CLIENT FOCUSING CENTRIC CULTURE IOOF’S HR TEAM UNIQUE POSITION Four key programs Partnering for change of change Our model for improvement Innovation WHAT DOES THE FUTURE HOLD? Purpose and values IOOF Advice Academy 7 IOOF | Investor Briefing | 2 November 2016
During 2016 we’ve built a more experienced HR team Changing the mix Working together HR Business Shared Partners Services Team Senior HR 6 MEL PER 5 3x 2x Business Partners SYD ADL MEL SYD HBA BNE 2 SYD MEL Learning & Organisational Development GGM SYD Payroll People & & HR Culture Extended Analytics Learning MEL Community Legal Counsel IOOF | Investor Briefing | 2 November 2016 8
Moving to services designed for our business context LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 STRATEGIC BUSINESS LEADER PROCESS-DRIVEN FUNDAMENTAL GOAL-ALIGNED INTEGRATED HR HR SERVICES HR SERVICES HR SERVICES SERVICES TALENT STRATEGY & BUSINESS GOAL ALIGNMENT Business Reward for brand & performance Business Leadership Critical talent Process Measurement reputation strategy approach strategy governance approach BUSINESS FEEDBACK & METRICS COMPENSATION & BENEFITS ATTRACTING & PERFORMANCE SUCCESSION LEADERSHIP Recognition OUR PEOPLE RECRUITING DEVELOPMENT PLANNING Individual contribution Bench-strength Sourcing Goal alignment Calibration Cultural profile Talent maps Self-assessment Talent reviews Team diagnostic Assessment Manager assessment Bench-strength Employee Coaching Employer brand 360 assessment Possibilities benefits Mentoring Recruiting Competencies Talent identification Job rotation Selection Compliance Career planning Personal brand On-boarding WHS performance Talent movements Team Contribution Risk benefit Organisational WORKFORCE Critical Role Talent Diversity analysis Capability Identification Forecasting Planning PLANNING Assessment Business Learning Development Learning Formal & informal Fostering & HR needs analysis On-boarding planning architecture approaches to learning innovation performance Compensation Measures modelling LEARNING & CAPABILITY DEVELOPMENT Source: Bersin IOOF | Investor Briefing | 2 November 2016 9
Our operating model has a future focus FUTURE BUSINESS FOCUS DELIVERING COMMUNITIES BUSINESS CHANGE WHAT MATTERS PARTNER AGENT OF EXPERTISE PEOPLE PROCESSES ADMIN & EMPLOYEE FINDING SHARED GOVERNANCE & EMPLOYER WIN-WINS SERVICES CHAMPION SERVICES OPERATIONAL FOCUS Source: Ulrich IOOF | Investor Briefing | 2 November 2016 10
Our improvement approach comes from ClientFirst The iterative design framework Our Model for Improvement PLAN-DO-STUDY-ACT What are we trying OUR AIM WHERE to achieve? YOU WANT TO BE How will we know MEASURES that a change is WHERE an improvement? YOU ARE PLAN What changes THE LEARNING & can we make that IMPROVEMENT ACT DO will result in an CYCLE improved outcome? STUDY Source: Deming IOOF | Investor Briefing | 2 November 2016 11
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