2 0 1 8 Full Year Results Wednesday, 13 th March 2019 Transcript - PDF document

2 0 1 8 Full Year Results Wednesday, 13 th March 2019 Transcript produced by Global Lingo London – 020 7870 7100 www.global-lingo.com

Wednesday, 13 th March 2019 2018 Full Year Results I ntroduction Mike Wells Group Chief Executive W elcom e Well, good morning and thank you for joining us today for our results presentation. Got a lot to go through with you this morning in a good level of detail. Hopefully you have had a chance to review the early comments. I am going to assume you have all read and studied the disclosures and move right to the highlights. Key Highlights Again, resilient results on all of our key metrics in what was an interesting year from a market volatility, interest rate, political point of view in most of our markets. We are obviously very pleased with the strength and the depth of the performance of the varied business units. New business profits, again up 11% ; Asia, up 14% , health and protection helping that materially. Group IFRS, up 6% . Looking through those numbers a little bit, Asia up 14% ; the US fee income, up 8% . If you strip out some of the one-timers in the M&GPru business, you see it up 5% . Again, I think a very strong performance given the climate we were in. Free surplus generation at £4 billion, up 14% . Again, Asia free surplus generation up 14% . Dividend per share, up 5% , again, consistent with our policy and our solvency ratio at 232% . Enhancing our capabilities and extending our reach I am going to spend a few minutes on some of the non-financial metrics for the year. If you consider the normal practice of selling profitable product in the channels, what you expect us to do, I want to give you a little colour on the amount of work that was done to further expand our capabilities, further extend our distribution, product, technical reach around. I am going to focus on this slide in particular on the international business. To just give you a general feel for the magnitude of what the group is accomplishing concurrently with its day-to-day operations and again, concurrently with the strategic objective of the demerger. Starting with UOB and our bank partnerships. We will start upper left and I will move across. UOB at 2010 to 2018, excellent performances. I think everyone is aware in APE and new business profits, great partner. The new relationship extends 15 years. It adds Vietnam and has a core component around their digital initiatives, their new digital bank, their focus on digital banking, which again aligns with some of the work we have been doing. Standard Chartered, we brought into Ghana, again, bringing an existing relationship into one of our newer markets. This is the model you have seen of a successful playbook being applied to a new regime that we think has excellent characteristics to it. You also saw Siam commercial, Robinson, O-Bank and OCBC as well as some other bank relationships brought into the fold. These vary in size and structure. Some are exclusive; some are single product. Again, it just shows the team’s flexibility taking some of the things we are best at and going in and partnering with these entities and coming up with relationships that are highly profitable for us, for them and for the consumers. www.global-lingo.com 2

Wednesday, 13 th March 2019 2018 Full Year Results On the distribution side, segmentation, we have been talking to you about for a while. In Asia, 7,000 of our agents are now Million Dollar Round Table. That is up 20% . That is a material number. In absolute sense, certainly is a percentage of Million Dollar Round Table producers around the world. It goes to what we were talking before about one of the things we needed to address is make sure that the more senior agents in our networks have the product skills, tools available to them to continue to succeed. We are very happy with that performance. Two new provinces in China. Again, one January this year; one end of last year. Materially extending our footprint there. We continue to develop our China footprint and capabilities. I am going to remind you, this is a cloud-based, digital-based highly scalable platform we have in China. We still need to build that physical presence. We still need to build sales and support as we enter a market. However, the infrastructure, this is one of our most efficient businesses to expand. These are very exciting for us on the licenses. On distribution partners, DPL digital provider for the US for fee advised. State Farm will launch later this year. I had a chance to meet those folks in Nashville last week. Morgan Stanley on their advice platform again is coming up in just a few months so continue to expand distribution platforms. Babylon, we showed you Ali and his team, for those who joined us in Singapore. This is arguably the world’s leading artificial intelligence medical platform. We are taking it into ten countries this year in Southeast Asia localising it for each geography. That can be anywhere from the language, to the illnesses, to the medical provider model and support. This is part of our desire to continue to build out a health ecosystem for our consumers and a larger consumer set, potential consumers and people in these marketplaces to help them with health and longevity in the same way we use robo advice and technologies to help them with wealth – a continued expansion of our capability there. Envestnet, it is a very sophisticated platform for registered investment advisory distribution, arguably the most successful in the US. Now connected with them. PRUONE is a point-of-sales technology that can now help in Asia, our advisors, agents and bank distribution folks, make presentations where the illustration materials come in seconds. This is a material upgrade in some of the support they had historically. Then PRUforce is an agent management technology that we are moving across the region. In the latter part of the year, the team embedded auto underwriting in this. A disproportionate amount of the cases can be underwritten point of sale, very convenient for the client, very important for our agent in the field. This is by no means an exhaustive list of what was done last year. However, if you look at the combination of organic, inorganic, new partnerships, new technologies, new distribution relationships, new geographies, this is running concurrent with our normal business as usual. We are obviously happy with the amount accomplished and I am proud of the work. Progress towards demerger On progress towards demerger, this is the strategic separation of M&GPrudential from Prudential PLC, very good progress. We announced this a year ago. Probably my least favourite question is, gosh, it seems like you have been working on this a long time. We have in terms of hours. However, I can tell you one year, we accomplished a tremendous amount www.global-lingo.com 3